Annalea KImball
Silver Spring,MD
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Imaging Front Desk Associate
Sibley Memorial Hospital
10.2023 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Certified Nursing Assistant
Duke University Hospital
08.2022 - 07.2023
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of [Number]+ residents under long-term care.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Lexington Health And Rehabilitation
11.2020 - 08.2022
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported needs of [Number]+ residents under long-term care.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Customer Service Representative
Shores Dry Cleaners
04.2019 - 11.2020
- Trained new personnel regarding company operations, policies and services.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Associate
Friendly Pets
08.2016 - 04.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Continuing Education - EMT
Guilford County Technical Community College
Jamestown, NC04.2023
High School Diploma -
Vandalia High School
Pleasant Garden, NC05.2019
Skills
- Responding to emergencies
- Reliable transportation
- Vital signs
- Certified Nursing Assistant (CNA)
- Supply and Materials Oversight
Certification
- CNA - Certified Nurse Assistant
- BLS
- CPR
Timeline
Imaging Front Desk Associate
Sibley Memorial Hospital
10.2023 - Current
Certified Nursing Assistant
Duke University Hospital
08.2022 - 07.2023
Certified Nursing Assistant
Lexington Health And Rehabilitation
11.2020 - 08.2022
Customer Service Representative
Shores Dry Cleaners
04.2019 - 11.2020
Sales Associate
Friendly Pets
08.2016 - 04.2019
Continuing Education - EMT
Guilford County Technical Community College
High School Diploma -
Vandalia High School