ANNALEA MAURO
JUNCTION CITY,OR
Summary
Experienced professional with a solid background in Customer Service and the ability to complete tasks swiftly. Offers an excellent track record of tackling various tasks to help support staff and customers alike. Efficient at safety protocols and special customer requests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
INDEPENDANT STYLIST/OWNER
HAIVEN HAIR STUDIO
Eugene, OR
02.2015 - Current
- Maintained cleanliness and organization of styling stations and tools, while following state safety standards.
- Resolved client concerns promptly to ensure satisfaction and loyalty.
- Maintained records of client purchases and services rendered.
- Professionally managed reception desk by answering phones, scheduling appointments, and processing payments.
- Managed multiple tasks simultaneously while providing excellent customer service.
Service Writer
A.K. Motorcycle Repair
Eugene
08.2025 - 11.2025
- Scheduled repair appointments and managed service workflow efficiently.
- Maintained accurate records of customer interactions and service histories with QuickBooks.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
EVENTS STAFF/SECURITY
CROWD MANAGEMENT SERVICES: CMS
Eugene, Oregon
09.2024 - 03.2025
- Checking Id’s, scanning tickets, and making sure areas were clean and secure.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse groups to accomplish goals and address issues in a safe and professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored event activities to maintain order and security.
Skills
- Team player
- Leadership and Management Professional
- Assertive Communicator
- Adaptive Learner
- Customer Service Specialist
- Highly Organized
- Positive and Upbeat
- Strong Work Ethic
- Sanitation compliance
- Team collaboration
- Attention to detail
- Time management
- Conflict resolution
- Quick and Efficient service
- Multitasking and organization
- Positive and professional
- Point-of-Sale operations
- Opening and closing procedures
- Certified in Food and Liquor compliance
Certification
- FOOD HANDLERS LICENSE
- OLCC ALCOHOL SERVICE
- LICENSED HAIR STYLIST/ESTHETICIAN
Timeline
Service Writer
A.K. Motorcycle Repair
08.2025 - 11.2025
EVENTS STAFF/SECURITY
CROWD MANAGEMENT SERVICES: CMS
09.2024 - 03.2025
INDEPENDANT STYLIST/OWNER
HAIVEN HAIR STUDIO
02.2015 - Current