Annaliese Quinn
Baileyville,IL
Summary
Experienced Patient Service Representative specializing in healthcare administration and front-desk operations. Expertise in insurance verification, patient communication, and maintaining HIPAA-compliant medical records. Proven ability to enhance workflow efficiency while fostering a welcoming environment. Strong background in customer service and organizational skills, complemented by ongoing graphic design education.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
FHN Memorial Hospital
Freeport, US
03.2023 - Current
- Schedule patient appointments and procedures across multiple departments with accuracy and efficiency
- Verify insurance coverage, collect copayments, and ensure smooth check‑in processes
- Scanned, organized, and uploaded medical documents into EHR systems to ensure accurate patient records
- Process referrals and pre‑op paperwork to support timely patient care
- Answer high‑volume phone lines and resolve patient inquiries with professionalism
- Maintain HIPAA compliance while handling sensitive medical information
- Support administrative tasks including filing, inventory management, and document organization
- Collaborated with providers to relay test results and updates, enhancing patient communication and care continuity
- Developed streamlined workflows to enhance office productivity and support efficient operations
- Review charts for completeness, accuracy, and proper documentation
Website Manager
Indian Trail Archery
Freeport, Illinois
01.2024 - Current
- Developed engaging website content, including text, images, videos, and audio files, to enrich user engagement.
- Oversaw user experience improvements based on customer feedback and analytics.
- Monitored website performance to ensure optimal user experience.
- Managed content updates to ensure accurate product information and enhance user trust.
- Addressed customer queries via email and phone to improve service experience and support product understanding.
Frozen/Dairy Associate
Walmart
Freeport, US
06.2021 - 08.2022
- Verified accurate pricing and signage for dairy merchandise, enhancing customer experience
- Stocked and rotated refrigerated products, verifying expiration dates
- Assisted customers with inquiries and product selection and trained new department employees, fostering team cohesion
- Operated pallet jack and maintained organized backroom supplies
Daycare Assistant
Little Angels Home Daycare
Lena, US
08.2018 - 06.2021
- Led engaging activities such as arts, crafts, games, and story time to foster creativity and social skills
- Maintained safe, inclusive, and engaging environment that promoted positive interactions and learning
- Provided nurturing care for children aged 4 months to 13 years
- Communicated daily behaviors and events to parents, enhancing family engagement and support
Farm Assistant
Schneider Farm
Winslow, US
07.2019 - 12.2019
- Mixed feed and administered medications to meet dietary needs and promote health
- Cared for calves daily, monitoring health and maintaining clean pens to support overall wellbeing
- Patrolled grazing areas and repaired equipment to enhance animal safety
Education
High School Diploma -
Lena Winslow High School
Lena, IL05.2021
Graphic Design -
Milwaukee Area Technical College
RemoteSome College (No Degree) -
Highland Community College
Freeport, ILSkills
- Adobe Creative Suite
- Customer service
- Appointment scheduling
- Microsoft Excel
- Medical Filing
- Team Collaboration
- CPR & First Aid Certified
- Front Desk Operations
- Branding & Visual Storytelling
- Insurance verification
- Data Entry & Record Management
Timeline
Website Manager
Indian Trail Archery
01.2024 - Current
Patient Service Representative
FHN Memorial Hospital
03.2023 - Current
Frozen/Dairy Associate
Walmart
06.2021 - 08.2022
Farm Assistant
Schneider Farm
07.2019 - 12.2019
Daycare Assistant
Little Angels Home Daycare
08.2018 - 06.2021
High School Diploma -
Lena Winslow High School
Graphic Design -
Milwaukee Area Technical College
Some College (No Degree) -
Highland Community College