Annaliesia Lopez
Kansas City,KS
Summary
Detail oriented with experience in customer support and team collaboration. Proven ability to train staff and enhance service quality, contributing to improve customer experiences and operational efficiency. Reliable, with strong time management and organizational skills. Committed to improving and learning new abilities and skills. Known for maintaining high standards, giving quality assurance, and identifying and resolving problems efficiently. Can work both independently and collaboratively to meet needs and deadlines. Proactive mindset, strong work ethic, and dedication to supporting team goals and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Kansas City, KS
03.2023 - Current
- Assisted customers with product inquiries
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained store organization and cleanliness to create a welcoming environment for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained product displays and inventory organization.
- Conducted regular stock checks, assured timely replenishment of merchandise.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Assistant Team Leader
Baskin Robins
Kansas City, KS
11.2020 - 12.2022
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored team members on best practices for food safety and product knowledge.
- Monitored cash drawer accuracy and conducted regular audits
- Quickly and accurately counted drawers at start and end of each shift.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Health Sciences
Kansas City Kansas Community College
Kansas City, KS05-2028
Skills
- Customer support
- Team collaboration
- Complex Problem-solving
- Stock replenishment
- Assertiveness
- Quality assurance
- Efficient time management
- Commitment to improvement
- Detail oriented
Certification
- CNA - Certified Nurse Assistant
Timeline
Customer Service Associate
Walgreens
03.2023 - Current
Assistant Team Leader
Baskin Robins
11.2020 - 12.2022
Health Sciences
Kansas City Kansas Community College