Annalisa Ames
Forest Grove,OR
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, optimizing processes, fostering collaboration, and supporting project objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staff Project Manager
First Tech Federal Credit Union
01.2019 - 09.2024
- Mentored other project managers and team members interested in the project manager career path
- Delivered multiple complex projects using Waterfall and Agile methodologies; utilizing change control processes as needed to ensure the output and processes of the project teams met the defined deliverables
- Consistently tracked and communicated program and project performance, risks, impacts and mitigation measures to senior leadership and stakeholders
- Collaborated with project team, stakeholders, vendors and leaders throughout the project life cycle to identify and complete the project outputs and processes
- Supported opportunities for process improvement
- Conducted retrospective reviews and sought feedback for ways of enhancing the project process, member, and employee experiences
- Celebrated the successes
- Partnered with EPMO leaders to update and streamline Project Management plans, documents, processes and training materials to support the project portfolio for the enterprise
- Projects in 2024: Digital Account opening program with 4 workstreams and 100+ initiatives
- Marketing projects for email campaign tool and segmentation tool
- POC for international wires
- Workfront Adobe upgrade
- Projects in 2023: Migrate APIs to new platform
- Middleware upgrade, Lending automation program, Investment app within Online Banking
- Additional project information upon request
Consultant - Project Manager
Kaiser Permanente
07.2018 - 01.2019
- Guided the planning process to develop the vision and business rationale for projects
- Coordinated multiple projects and ensure the output and processes of the project teams meet defined deliverables
- Tracked and communicated program and project performance, risks, impacts and mitigation measures
- Promoted best practices, retrospective reviews and continuous process improvement
- Identified and worked with both contributing and affected stakeholders relating to project outputs and processes
- Scrum Master / Release Train Engineer for single project team, with two work streams
- Projects focused on data warehouse ingestion of new data elements and the output reporting needed for the business lines.
Customer Relations Manager
NvoicePay
02.2017 - 07.2018
- Promote users experience through the provision of necessary support that enhances the percentage of app adoption
- Consistently seek ways to improve customers’ satisfaction by initiating and adopting customer centric approach to service delivery
- Devise and implement effective strategies and plans for all customer implementation projects ensuring optimum service is delivered at all time
- Serve as voice of the customers by continuously identifying and implementing innovative service delivery approaches for an improved financial experience
- Work with different business, creative and customer management tools including Wrike, Salesforce, SharePoint, Adobe, Visio and Microsoft Office Suite
- Boosted customers retention and inflow through efficient implementation of customers resulting in improved client’s engagement
- Successfully delivered 26 customer implementations project in one year.
Senior Project Manager
Early Warning Services
07.2004 - 05.2016
- Drove timely project completion and within estimated resources by utilizing Waterfall and Agile methodology to provide needed project support throughout the development lifecycle
- Led the generation and analysis of user stories from various peers, personal experience, documents and projects details to enhance product development and deployment
- Facilitated the deployment of UI & UX products that were widely accepted by customers and clients by partnering with software engineers, security and delivery to present user insight and user stories
- Implemented actionable technical plans for all projects by generating requirements from client aimed at customized software and file creation using Cobol, Java, XML or JSON
- Utilized reports, queries, and analytical results to conduct quality data validation on all data input or output from clients
- Improved clients experience throughout the project developmental stage by serving as a liaison between them and the technical team
- Enabled quality rollout by liaising with Product Manager and Scrum master to prioritize stories/epics as they relate to client or support functionality
- Supported and simplified clients’ new products and enhancement needs before turning them over to CIS team
- Continually promoted client experience by developing all necessary CIS procedures/processes as well as escalating issues with project updates to ensure needed product support was provided to clients
- Led successful delivery of multiple projects on Client Implementation Services through efficient management of the entire project cycle
- Supported product improved functionality and performance via the creation of Reference Manual on products processing details, lessons learned and terms to note
- Contributed to product restructuring and improvement by providing excellent user and clients insights integrated during the development process
- Doubled overall performance by designing and implementing effective training programs for peers while supporting them with troubleshooting issues and responding to their questions
- Expanded and enhanced data validation efforts across specific scenarios by structuring and streamlining tasks thereby eliminating unnecessary processing step
- Promoted company’s objectives and client success via the launch of products that aligned with clients specifications by initiating project meeting with stakeholders to present clients concerns and issues for feasible solutions.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZSkills
- Project Management
- Project Planning
- Document Management
- Strategic Planning
- Risk Management
- Project tracking
- Cross-Functional Collaboration
- Coaching and Mentoring
Certification
- PMP - Project Management Professional
Timeline
Staff Project Manager
First Tech Federal Credit Union
01.2019 - 09.2024
Consultant - Project Manager
Kaiser Permanente
07.2018 - 01.2019
Customer Relations Manager
NvoicePay
02.2017 - 07.2018
Senior Project Manager
Early Warning Services
07.2004 - 05.2016
No Degree - Business Management
University of Phoenix