ANNALISA DEGENNARO
Lyndhurst,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Insurance Claims Specialist
Suburban Disposal Inc.
02.2022 - 05.2025
- Processed insurance claims efficiently, ensuring compliance with company policies and state regulations.
- Reviewed claim submissions for accuracy, identifying discrepancies and facilitating timely resolutions.
- Collaborated with internal teams to gather necessary documentation and expedite claim approvals.
- Conducted thorough investigations on complex claims, enhancing decision-making processes.
- Managed client communications regarding claim statuses, providing exceptional customer service support.
Car Dealership Billing
Jack Daniels Motors
05.2019 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Updated sales paperwork in computer of cars sold for Kia and Porsche dealerships.
- Took care of commissions for sales personnel on each car sold on all Kia and Porsche sales.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Dealership Receptionist
Jack Daniels Audi
07.2011 - 05.2019
- Managed front desk operations, ensuring efficient flow of customer inquiries and appointments.
- Coordinated communication between departments to streamline service delivery and enhance client satisfaction.
- Maintained accurate records of customer interactions using dealership management software.
- Trained new staff on reception protocols, fostering a collaborative team environment.
- Oversaw inventory of office supplies, ensuring timely replenishment to support daily operations.
- Developed and maintained professional relationships with clients, promoting repeat business and referrals.
- Updated inventory for the new cars that came into the dealership.
- Took care of dealer trades with other dealerships based on customers wants on a specific car.
Education
High School Diploma -
St. Peter's College
Jersey CitySkills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Customer service
- Attention to detail
- Data entry
- Organizing and prioritizing work
- Insurance coverage verification
- Policy review
- Application review
- Proficient in Quickbooks
- Small claims payouts
- Paperwork processing
Languages
Italian
Native or Bilingual
Timeline
Insurance Claims Specialist
Suburban Disposal Inc.
02.2022 - 05.2025
Car Dealership Billing
Jack Daniels Motors
05.2019 - 02.2022
Dealership Receptionist
Jack Daniels Audi
07.2011 - 05.2019
High School Diploma -
St. Peter's College
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