ANNALISA DUTTER

• Managed phone communications, scheduled and canceled appointments, and facilitated customer check-ins and check-outs. Created and updated customer profiles while maintaining cleanliness in center bathrooms and waxer rooms, as well as front desk. Promoted and sold EWC products and packages, ensuring product availability through effective restocking.

• Assisted with phone inquiries and made outbound calls. Facilitated new membership sign-ups and processed cancellations. Managed paperwork and maintained accurate member records. Upheld cleanliness standards for the facility and equipment. Supported additional tasks as assigned.
• Self-motivated, with a strong sense of personal responsibility.

Achieved high customer satisfaction ratings through effective cashier operations. Improved sales performance by implementing strategic markdowns and price changes. Enhanced inventory accuracy and shipment efficiency through diligent oversight. Developed training programs for new employees, resulting in improved service delivery. Resolved customer issues promptly over the phone and in store.

• Achieved high customer satisfaction by delivering exceptional service in the beauty department. Drove sales through effective promotion of beauty products. Optimized inventory flow by efficiently unloading and stocking products. Contributed to team success by completing diverse assignments as needed as well as handling customer service and cash cashier duties.