Regina Ruiz
Casa Grande,AZ
Summary
Motivated individual with a strong work ethic, adaptability, and adept problem-solving skills. Proficient in working autonomously or under supervision, quickly acquiring new competencies. Dedicated team member excelling in customer service, multitasking, and time management, committed to delivering exceptional experiences to all patrons.
Overview
17
17
years of professional experience
Work History
Receptionist
Gila River Health Care
Sacaton, AZ
11.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Scheduled and Confirmed appointments.
- Scheduled and reschedule intakes and provider follow-ups.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed the process of printing and mailing letters.
- Directed crisis calls and walk-ins through established procedures to ensure immediate and appropriate response.
Program Director
Boys and girl Club of Sun Corridor
Casa Grande, AZ
06.2023 - 10.2023
- Provided administrative support to the Program Director, including scheduling meetings and handling correspondence.
- Assisted in developing reports for program evaluation and tracking progress toward goals.
- Organized documents and materials related to program activities.
- Created and implemented new policies and procedures for the program.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
Youth Development Staff Member
Boys and girl Club of Sun Corridor
Casa Grande, Arizona
12.2008 - 06.2023
- Assisted with creating and implementing developmentally appropriate programs for youth.
- Organized and facilitated recreational activities, such as sports and games.
- Provided guidance to youth in developing positive relationships with peers and adults.
- Conducted assessments of individual needs and interests of youth participants.
- Developed educational plans to meet the social, emotional, physical, and cognitive needs of youth.
- Ensured safety of all program participants at all times through active supervision.
- Maintained records of attendance, behavior incidents, progress reports.
- Coached young people in life skills such as goal setting and problem solving strategies.
- Created lesson plans that incorporated creative teaching methods tailored towards different age groups.
- Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
Education
Associate of General Studies -
Central Arizona College
Coolidge, AZ05-2012
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05-2008
Skills
- Performance standards and analysis
- Operations Oversight
- Strategic leadership
- Customer service experience
- Financial Management
- Program Leadership
- Strategic Planning
- Organizational Leadership
- Multitasking
- Decision-Making
- Time management abilities
- Problem-solving abilities
- Teamwork and Collaboration
- Self Motivation
- Organizational Skills
- Time Management
- Goal Setting
- Computer skills
- Remote work discipline
- Telephone skills
- Verbal and written communication
- Appointment scheduling
Timeline
Receptionist
Gila River Health Care
11.2024 - Current
Program Director
Boys and girl Club of Sun Corridor
06.2023 - 10.2023
Youth Development Staff Member
Boys and girl Club of Sun Corridor
12.2008 - 06.2023
Associate of General Studies -
Central Arizona College
High School Diploma -
Casa Grande Union High School