Annalisa Ortiz
San Antonio,TX
Summary
Experienced in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction, and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Outbound Warehouse Associate
Amazon SAT 3 Warehouse
07.2024 - 10.2024
- Executed inventory sorting and scanning processes utilizing handheld scanners to enhance accuracy.
- Optimized operational efficiency in high-pressure work environments.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Loaded and unloaded shipments, ensuring accurate order fulfillment.
Greeter/Cashier Trainer
Buffalo Wild Wings
05.2023 - 07.2024
- Welcomed guests and ensured positive first impressions upon arrival. Managed cash handling and ensured accurate payment processing.
- Upheld high standards of cleanliness in dining and guest areas to enhance guest experience.
- Assisted in packaging takeout orders for customers. Restocked supplies to maintain inventory levels. Supported team members in daily operations.
- Trained new greeters on best practices for guest engagement and service standards.
Cashier/Hostess
Godori Japanese & Korean Fusion
03.2022 - 09.2022
- Assisted guests with greetings and seating arrangements. Supported reservation management processes.
- Supported dining area maintenance and inventory replenishment to ensure optimal customer experience.
- Ensured cleanliness and organization of restaurant areas to enhance customer experience.
- Managed incoming phone calls to address customer inquiries effectively.
Cast and Crew
Santikos Casa Blanca
07.2020 - 09.2020
- Oversaw customer service operations to enhance guest experiences. Cultivated a welcoming environment for all visitors and addressed inquiries effectively.
- Managed concessions operations, ensuring efficient food handling and station stocking.
- Ensured cleanliness and organization of auditoriums and public areas.
- Facilitated bowling operations and managed ticketing services.
Education
Associate of Science -
Northwest Vista College
San Antonio, TX06-2027
High School Diploma -
John M. Harlan High School
San Antonio, TX06-2023
Skills
- Customer service excellence
- Cash register systems
- Guest inquiries
- Work ethic and integrity
- Team collaboration
- Warehouse safety
- Problem resolution
- Computer proficiency
- Time management
- Goal-oriented
Timeline
Outbound Warehouse Associate
Amazon SAT 3 Warehouse
07.2024 - 10.2024
Greeter/Cashier Trainer
Buffalo Wild Wings
05.2023 - 07.2024
Cashier/Hostess
Godori Japanese & Korean Fusion
03.2022 - 09.2022
Cast and Crew
Santikos Casa Blanca
07.2020 - 09.2020
Associate of Science -
Northwest Vista College
High School Diploma -
John M. Harlan High School