Kenneth Greaves
Bellevue,NE
Summary
Adept at enhancing warehouse operations, excelled at by significantly boosting order fulfillment efficiency and maintaining a perfect Safety and attendance record. Skilled in Customer support and Sales exceeding most monthly Quotas.
Overview
2025
2025
years of professional experience
Work History
Outbound Warehouse Associate
Amazon Prime Products
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Checked and rechecked orders before packaging and shipping items.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
Licensed Insurance Agent
Corey Ilg Associates
03.2023 - 10.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Licensed Insurance Agent
National Indemnity Company
06.2021 - 03.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Promoted products and services using upselling and other sales strategies.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Customer Care Representative
Blue Cross Blue Shield Of Nebraska
03.2017 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Sales Associate
Mutual Of Omaha Insurance Company
01.2016 - 01.2021
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Negotiated optimal terms on behalf of clients with insurance carriers, obtaining favorable rates that aligned with client budgets while still meeting coverage requirements.
- Participated in ongoing professional development opportunities to enhance knowledge of insurance products and improve selling techniques.
- Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
- Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
Education
General Secondary Education
All Saints Secondary
Glasgow Scotland U.K1986
Skills
- Customer Service
- Sales
- PC and multiple platform skills
- Efficient multitasking
- Customer service
- Customer relationship building
- Relationship building
- Customer care
- Networking
- Sales process
- Sales strategy development
- Active listening
- Negotiation
- Up-selling
- Cross-selling products and services
- Prospecting
Timeline
Licensed Insurance Agent
Corey Ilg Associates
03.2023 - 10.2024
Licensed Insurance Agent
National Indemnity Company
06.2021 - 03.2023
Customer Care Representative
Blue Cross Blue Shield Of Nebraska
03.2017 - 01.2021
Sales Associate
Mutual Of Omaha Insurance Company
01.2016 - 01.2021
Outbound Warehouse Associate
Amazon Prime Products
General Secondary Education
All Saints Secondary
Similar Profiles
Dimitrius WallaceDimitrius Wallace
Fulfillment Specialist at Amazon Prime ProductsFulfillment Specialist at Amazon Prime Products
Miriana DupervalMiriana Duperval
Sorting/Packing, Shipping, and Receiving Assembler at Amazon Prime ProductsSorting/Packing, Shipping, and Receiving Assembler at Amazon Prime Products
Khristy MuhichKhristy Muhich
Training Manager at Amazon Prime ProductsTraining Manager at Amazon Prime Products