Anna-Lisa Hutton
Senior Manager
Miami,FL
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Versatile Senior Manager specializing in Operations and Account Management. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Documented strengths in building and maintaining relations with diverse range of stakeholders in dynamic, fast-paced settings. Pursuing new professional challenges with a growth-oriented company.
Overview
18
18
years of professional experience
Work History
Consultant, Channel Management
Verizon
Miami, FL
01.2021 - Current
- Leadership role in Task Force overseeing initiatives to reduce customer churn for Safelink Wireless
- Collaborate with Customer Retention and Safelink teams to develop initiatives
- Coordinate with Senior Executives/C-Suite leaders to define and align on strategies
- Present Senior Executives/C-Suite leaders periodic key business updates and future plans
- Dissect and analyze voice of the customer to determine trends and translate feedback into immediate business actions
- Manage and direct cross-functional teams on on concurrent retention projects to ensure deadlines are met or exceeded
Senior Manager
TracFone Wireless, Inc
Miami, FL
01.2014 - 01.2021
- Directed B2B operations and logistics activities
- Developed new products and solutions to grow B2B, acquire new customers, and increase revenue
- Coordinated with C-Suite leaders to define and align on strategies
Presented C-Suite leaders with periodic key business updates and future plans - Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Provided strong leadership to optimize team productivity and morale
- Served as brand manager, partnering with cross-functional logistical teams to manage product inventory, maintain competitive pricing, and brand packaging
- Developed proposals and presentations for internal and external audiences
Manager
Lifeline Revenue, TracFone Wireless, Inc
Miami, FL
01.2009 - 01.2014
- Managed all aspects of revenue assurance including reporting, advanced data analysis, leakage management, and leakage prevention
- Collaborated in defining business process changes to identify, monitor, or collect revenue
- Mitigated losses to ensure highest level of revenue recognition, resulting in an all-time high program benefits delivery success rate of 90% and reduced handsets shipped unusable from 20% to 1%
- Improved customer experience and satisfaction rates from 78% to 89% through data analysis
- Managed Safelink and Centene No Usage process as established by the FCC
- Supported Customer Retention in customer communications and campaigns
- Created and monitored KPIs for 6 brands to deliver regular reporting to senior leadership
- Analyzed customer lifecycle data using Business Objects, SQL, Excel, and MS-Access
Analyst
TracFone Wireless, Inc
01.2006 - 01.2009
Education
Master of Science - Management Information Systems
Bachelor of Business Administration - Marketing & International Finance
Skills
Operations Management
Account Management
Process Improvement
Cross-functional collaboration
Strategic Planning
Business Development
Financial Management
Performance Analysis
Excel, PowerPoint, Word
Google Workspace
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consultant, Channel Management - Verizon
01.2021 - Current
Senior Manager - TracFone Wireless, Inc
01.2014 - 01.2021
Manager - Lifeline Revenue, TracFone Wireless, Inc
01.2009 - 01.2014
Analyst - TracFone Wireless, Inc
01.2006 - 01.2009
Florida International University - Master of Science, Management Information Systems
University of Miami - Bachelor of Business Administration, Marketing & International Finance