Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Anna-Lisa Hutton

Anna-Lisa Hutton

Senior Manager
Miami,FL
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

Versatile Senior Manager specializing in Operations and Account Management. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Documented strengths in building and maintaining relations with diverse range of stakeholders in dynamic, fast-paced settings. Pursuing new professional challenges with a growth-oriented company.

Overview

18
18
years of professional experience

Work History

Consultant, Channel Management

Verizon
Miami, FL
01.2021 - Current
  • Leadership role in Task Force overseeing initiatives to reduce customer churn for Safelink Wireless
  • Collaborate with Customer Retention and Safelink teams to develop initiatives
  • Coordinate with Senior Executives/C-Suite leaders to define and align on strategies
  • Present Senior Executives/C-Suite leaders periodic key business updates and future plans
  • Dissect and analyze voice of the customer to determine trends and translate feedback into immediate business actions
  • Manage and direct cross-functional teams on on concurrent retention projects to ensure deadlines are met or exceeded

Senior Manager

TracFone Wireless, Inc
Miami, FL
01.2014 - 01.2021
  • Directed B2B operations and logistics activities
  • Developed new products and solutions to grow B2B, acquire new customers, and increase revenue
  • Coordinated with C-Suite leaders to define and align on strategies
    Presented C-Suite leaders with periodic key business updates and future plans
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
  • Provided strong leadership to optimize team productivity and morale
  • Served as brand manager, partnering with cross-functional logistical teams to manage product inventory, maintain competitive pricing, and brand packaging
  • Developed proposals and presentations for internal and external audiences

Manager

Lifeline Revenue, TracFone Wireless, Inc
Miami, FL
01.2009 - 01.2014
  • Managed all aspects of revenue assurance including reporting, advanced data analysis, leakage management, and leakage prevention
  • Collaborated in defining business process changes to identify, monitor, or collect revenue
  • Mitigated losses to ensure highest level of revenue recognition, resulting in an all-time high program benefits delivery success rate of 90% and reduced handsets shipped unusable from 20% to 1%
  • Improved customer experience and satisfaction rates from 78% to 89% through data analysis
  • Managed Safelink and Centene No Usage process as established by the FCC
  • Supported Customer Retention in customer communications and campaigns
  • Created and monitored KPIs for 6 brands to deliver regular reporting to senior leadership
  • Analyzed customer lifecycle data using Business Objects, SQL, Excel, and MS-Access

Analyst

TracFone Wireless, Inc
01.2006 - 01.2009

Education

Master of Science - Management Information Systems

Florida International University, Miami, FL

Bachelor of Business Administration - Marketing & International Finance

University of Miami, Miami, FL

Skills

Operations Management

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Work Availability

monday
tuesday
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saturday
sunday
morning
afternoon
evening
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Timeline

Consultant, Channel Management - Verizon
01.2021 - Current
Senior Manager - TracFone Wireless, Inc
01.2014 - 01.2021
Manager - Lifeline Revenue, TracFone Wireless, Inc
01.2009 - 01.2014
Analyst - TracFone Wireless, Inc
01.2006 - 01.2009
Florida International University - Master of Science, Management Information Systems
University of Miami - Bachelor of Business Administration, Marketing & International Finance

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Anna-Lisa HuttonSenior Manager