Annalise Goeckel-Bauza
San Antonio
Summary
Results-driven Guest Experience Manager recognized for productive and efficient task completion. Specialize in customer service management, operational improvement, and team leadership to elevate guest satisfaction levels. Excel in communication, problem-solving, and adaptability, ensuring positive outcomes in diverse hospitality settings.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
DIRECTOR OF GUEST EXPERIENCE
The Dried Wildflower
06.2025 - Current
- Collaborated directly with business owner to brainstorm, develop, and implement new ideas that enhanced customer experience and operational efficiency.
- Provided hands-on support during events, managing guest interactions, logistics, and on-site problem-solving.
SERVER
Southerleigh Fine Food and Brewery
02.2025 - Current
- Delivered prompt, friendly, and efficient service to guests in a high-volume restaurant environment.
- Maintained a positive and professional demeanor under pressure, ensuring guest satisfaction.
INSTRUCTIONAL ASSISTANT
Walzem Elementary
09.2025 - 02.2026
- Demonstrated attention to detail in preparing and assembling various documents using standard office equipment and materials.
- Maintained open communication with teachers, specialists, and parents to support student academic and social development.
- Assisted in resolving conflicts between students by facilitating calm discussions, teaching problem-solving strategies, and reinforcing social-emotional skills.
BARTENDER
Elsewhere Garden Bar and Kitchen
San Antonio
08.2022 - 02.2025
- Maintained cleanliness of bar area to ensure a hygienic environment.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Ronald Reagan High School
San Antonio, TXSome College (No Degree) - Undergraduate in History
SAN ANTONIO COLLEGE
San Antonio, TX 08.2023 -
Skills
- Ability to follow instructions
- Adaptability
- Proficient in using technology
- Communication
- Team oriented
- Critical Thinking
- Multi-tasking
- Problem-Solving
- Time management
- Event management
- Conflict resolution
Certifications
- CPR/AED Certification
- Educational Aide 1
Timeline
INSTRUCTIONAL ASSISTANT
Walzem Elementary
09.2025 - 02.2026
DIRECTOR OF GUEST EXPERIENCE
The Dried Wildflower
06.2025 - Current
SERVER
Southerleigh Fine Food and Brewery
02.2025 - Current
Some College (No Degree) - Undergraduate in History
SAN ANTONIO COLLEGE
08.2023 -
BARTENDER
Elsewhere Garden Bar and Kitchen
08.2022 - 02.2025
Ronald Reagan High School