Annalise Luckey Smith
Salisbury,North Carolina
Overview
10
10
years of professional experience
Work History
Internal Account Manager
Healthgram
10.2021 - Current
- Managing the process of obtaining answers to questions from clients and brokers, as it relates to various issues and questions.
- Managing and filing initial, subsequent, and pre-funded reinsurance claims, and forwarding stop-loss reimbursements to clients.
- Managing and providing reports to clients.
- Managing large claims and inpatient stay notices.
- Provided support for external account managers.
- Reviewing plan documents.
- Visiting or meeting with clients.
- Maintaining and growing client relationships.
Events Specialist and Front Desk Clerk
Elston Inn and Conference Center
Sweet Briar, VA
10.2018 - 08.2021
- Coordinating and overseeing events.
- Overseeing event setup and breakdown.
- Training new employees.
- Making and updating guest reservations.
- Manage check-in and check-out procedures.
- Welcoming and acknowledging all guests, anticipate and address guests' service needs.
- Registering guests, managing reservations, and providing information about rooms, rates, and amenities.
- Process payments and manage billing inquiries.
- Serve as the primary point of contact for guests.
Event Support/ Summer Temp.
Liberty University Events
Lynchburg, VA
05.2018 - 08.2018
- Developed and cultivated relationships with both on-campus and off-campus customers.
- Provided support, information, and guidance in the process of scheduling and planning departmental events. To include: weddings, summer camps, Virginia Commonwealth Games, Miss Virginia Pageant, and other events.
Receptionist/ Patient Care Coordinator
Rehab Associates of Central VA
12.2017 - 05.2018
- Coordinating insurance and patient payments.
- Submitting bank deposits and overseeing petty cash.
- Tracking incoming referrals and schedule new patient visits.
- Maintained the privacy of patients both within the clinic and outside of work, following HIPAA guidelines.
Formal Dining Room Assistant
Samaritan's Purse, Operation Heal Our Patriots
05.2017 - 09.2017
- Greeting veterans upon arrival at the Lodge.
- Serving and clearing guest tables.
- Relaying any special guest needs to the supervisor.
- Cleaning the dining hall, restrooms, and kitchen areas by vacuuming, sweeping, dusting, mopping, scrubbing, waxing, and doing daily laundry.
- Supported the cooking staff in the dining hall and assisted with all meal preparation, serving, and clean-up.
- Maintaining the stock of water, drinks, and snacks.
Intern
A Little Party, Wedding and Event Coordinators
Lynchburg, VA
01.2017 - 05.2017
- Assisted in the coordination and planning of weddings, styled photo shoots, banquets, local events and fundraisers.
Shift supervisor
Liberty University Equestrian Center
05.2015 - 10.2016
- Responsible for ensuring customer safety, and facility cleanliness.
- Assist with the Equestrian Center facility maintenance, including, but not limited to, feeding, watering, grooming, and turning out horses as directed.
- Stocking supplies and maintaining clean restrooms and public spaces.
Education
BS - Family and Consumer Science
Liberty University
Lynchburg, VA05.2017
Skills
- Client relationship management
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Training and development
- Client base retention
- Active listening
- Organizational skills
- Problem-solving abilities
- Professionalism
Timeline
Internal Account Manager
Healthgram
10.2021 - Current
Events Specialist and Front Desk Clerk
Elston Inn and Conference Center
10.2018 - 08.2021
Event Support/ Summer Temp.
Liberty University Events
05.2018 - 08.2018
Receptionist/ Patient Care Coordinator
Rehab Associates of Central VA
12.2017 - 05.2018
Formal Dining Room Assistant
Samaritan's Purse, Operation Heal Our Patriots
05.2017 - 09.2017
Intern
A Little Party, Wedding and Event Coordinators
01.2017 - 05.2017
Shift supervisor
Liberty University Equestrian Center
05.2015 - 10.2016
BS - Family and Consumer Science
Liberty University
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