Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Annalise Wolf

Chico,CA

Summary

A reliable retail and customer service worker who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport. Always have a smile on my face and am ready to connect with anyone who enters the facility. Ready for any type of hardship and will encounter it as best as I can, trying to come up with effective and efficient solutions. Great memory and willing to help those who need it. Has experience on the computer, keeping records, filing, and telephone etiquette. Can handle tough situations the best I can and make a customer happy when they walk out of the facility.

Overview

5
5
years of professional experience

Work History

Enloe Cancer Center Volunteer

Enloe Medical Center
03.2023 - Current
  • Provided support and companionship to patients in need of assistance.
  • Reported patient requests, concerns and other observations to staff.
  • Restocked supplies to satisfy department leadership requests.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Carried laboratory specimens, results and charts to appropriate departments.
  • Conducted inpatient comfort care rounds to promote patient satisfaction.

Safeway Starbucks Barista

Safeway
01.2024 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Front Desk Receptionist

Chico Volkswagen Mazda
07.2023 - 11.2023
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Barista

Starbucks
02.2021 - 08.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted guests with pleasant smile and superior customer service.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Collected payments and provided accurate change.

Tutor

Christian Brothers High School - Sacramento, Athletics
01.2019 - 07.2022
  • Assisted students in finding useful study methods to enhance academic performance.
  • Traveled to student's home or to another place of student's choice to conduct tutoring sessions.
  • Met with students to clarify and review concepts taught in class and solve specific problems.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
  • Prepared students for standardized tests, ACT exams and advanced course placements.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
  • Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
  • Maintained records of students assessment results, progress, feedback and school performance.
  • Created and implemented individual lesson plans based on student learning styles.

Sports Medicine Intern

Christian Brothers High School - Sacramento, Athletics
08.2019 - 05.2020
  • Identified and enforced adequate safety protocols to protect patients and provide workplace environment without incidents.
  • Recorded athlete medical history and performed physical examinations to maintain adequate health and safety levels.
  • Cultivated and tested procedures for handling in-game or practice-based emergencies.
  • Collected patient history, symptoms and information to accurately diagnose health conditions and injuries.
  • Assisted attending with H&Ps, progress notes and discharge summaries.
  • Advised patients and families as instructed by attending physician.
  • Wrapped/prepared athletes for games/practice

Education

Bachelor of Science - Nursing

Chico State
Chico, CA
05.2026

High School Diploma -

Christian Brothers High School
Sacramento, CA
05.2022

Skills

  • Coffee Expertise
  • Safe Food Handling Practices
  • Hospitality and Professionalism
  • Relationship Building
  • Customer Retention
  • Verbal and Written Communication
  • Organization and Prioritization
  • Active Listener
  • Speedy and Efficient
  • Work well under pressure and in fast-paced environments
  • Team Leadership
  • Customer Service
  • Computer Skills
  • Recordkeeping
  • Telephone Etiquette
  • Filing and Recordkeeping
  • Cash Handling
  • Correspondence Typing
  • Filing

Affiliations

  • Honors and Advanced Placement classes throughout high school
  • Involved in high school activities such as student government, team spirit clubs, and volunteering throughout Sacramento with the school

Timeline

Safeway Starbucks Barista

Safeway
01.2024 - 04.2024

Front Desk Receptionist

Chico Volkswagen Mazda
07.2023 - 11.2023

Enloe Cancer Center Volunteer

Enloe Medical Center
03.2023 - Current

Barista

Starbucks
02.2021 - 08.2022

Sports Medicine Intern

Christian Brothers High School - Sacramento, Athletics
08.2019 - 05.2020

Tutor

Christian Brothers High School - Sacramento, Athletics
01.2019 - 07.2022

Bachelor of Science - Nursing

Chico State

High School Diploma -

Christian Brothers High School

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