ANNALISSE JARAMILLO
Plumas Lake ,CA
Summary
Trustworthy leader and with strong leadership skills and history in security management looking to transition from successful career in military. Calm under pressure with superior time management and conflict resolution skills. Offering exceptional interpersonal skills and network of community resources. .
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Program Coordinator
United States Air Force, USAF
10.2023 - Current
- GS-06
- UPC Salary: $51,995.00
- Clearance: Secret
- Maintains multiple unit programs for over 400 personnel, per Air Force Instruction and DOD guidelines; to ensure compliance.
- Maintains Unit Fitness Program, Pass & Registration per Air Force Instruction and DOD guidelines; analyzing and investigating variety of programs to ensure compliance with established policies
- Enforce rules and regulations outlined in Unit's manual to set forth expectations comprehensibly and consistently via Tongue and Quill AFH 33-337
- Managed multiple projects simultaneously while maintaining strict deadlines and upholding DOD guidelines and instructions.
- Improve overall unit efficiency by streamlining administrative processes and implementing new organizational systems.
- Facilitate seamless coordination of events and meetings by organizing logistics, preparing reports, and overseeing agenda implementation.
- Ensure timely completion of projects by effectively managing schedules, resources, and deadlines for multiple concurrent initiatives.
- Manage confidential or sensitive information with discretion in accordance with Air Force policies and DoD guidelines to protect sensitive data assets from unauthorized access or disclosure.
- Serving as trustworthy liaison between various internal groups to facilitate cross-functional collaboration. Gather and analyze data, identifying trends and insights.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Dispatcher
Norcal Ambulance
07.2023 - 10.2023
- 40/hr week
- Communicate with drivers and personnel to coordinate timely arrivals and transports.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of over 20 fleet vehicles.
- Maintained professional relationship with EMTs, Paramedics and nurses to increase trust, reliability and rapport.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
Military Police Officer
USAF
03.2017 - 03.2023
- 30 hr/week
- Security Clearance: Secret
- Perform force protection, law-enforcement and security; enforce laws and regulations, control vehicle and pedestrian traffic, prevent crime and respond to emergencies; monitored gate activities, controlled traffic and responded to emergencies on base.
- Conducted searches of individuals, vehicles and premises to mitigate security concerns
- Implement procedures and regulations to protect and safeguard information, property, personnel to neutralize breaches of security involving operational resources
- Interview witnesses, victims and suspects in investigation both stateside and overseas
- Performs clerical and administrative work to support office/organization
- Maintains and assists in Unit Safety Program, Unit Fitness Program, Pass & Registration per Air Force Instruction and DOD guidelines; analyzing and investigating variety of programs to ensure compliance with established policies
- Assists with Unit Program Assessments (MICT-Management Internal Control Toolset) for all sections of squadron
- Coordinates safety briefings and formal training for security safety
- Assists fitness training for 120+ personnel
- Instructed and certified; classroom or field instructed; over 100 members on core tasks to enhance war fighting capabilities
- Recorded facts to prepare reports documenting incidents and activities.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Trained other officers in firearms and self-defense tactics.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Aided investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Utilized surveillance equipment to monitor security of personnel and property.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Handled citation and traffic violation paperwork.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Recorded facts to prepare reports documenting in accordance with DOD guidelines and instructions
Sales Manager
California Family Fitness
12.2016 - 01.2018
- 40 hr/week
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Built lasting relationships with clients through outstanding customer service interactions.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Managed accounts to retain existing relationships and grow share of business
- Resolved customer issues quickly to close deals and boost client satisfaction
Receptionist
Paperclip
01.2016 - 10.2016
- 30 hr/week
- Confirmed appointments, communicated with clients, and updated client records.
- Completed all tasks in compliance with company policies and procedures.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Entered daily data in computer systems and documented office activities.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected payments, processed transactions and updated relevant records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases
- Maintained confidentiality of information regarding clients and company
Education
Bachelor of Science - Emergency Management
University of Arizona
Tempe, AZ01.2027
Skills
- Officer Training
- Emergency Preparedness
- Data Communications
- Records Management Software
- Clerical Support
- Criminal Investigations
- Police Operations
- Confidential Records Management
- Criminal Law
- Firearms Safety and Handling
- Operation and Information Security
- Investigative Reports
Accomplishments
Global War on Terrorism Expeditionary Medal National Defense Service Medal
Global War on Terrorism Service Medal
Air Force Expeditionary Service Ribbon
Air Force Achievement Medal
380th 5/6 Sharp Warrior Award 2019
Certification
- CPR License - American Heart Association
- Intergraded Defense Leadership Course
- Tactical Combat Casualty Care
- Airman Leadership School
- Security Operations Course
- Security Forces Apprentice Course
- Basic Military Training
Timeline
Unit Program Coordinator
United States Air Force, USAF
10.2023 - Current
Dispatcher
Norcal Ambulance
07.2023 - 10.2023
Military Police Officer
USAF
03.2017 - 03.2023
Sales Manager
California Family Fitness
12.2016 - 01.2018
Receptionist
Paperclip
01.2016 - 10.2016
Bachelor of Science - Emergency Management
University of Arizona
- CPR License - American Heart Association
- Intergraded Defense Leadership Course
- Tactical Combat Casualty Care
- Airman Leadership School
- Security Operations Course
- Security Forces Apprentice Course
- Basic Military Training
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