Annalycia Puckett
Fort Stockton,TX
Summary
Accomplished Senior Marketing Operations Coordinator at All Medical Personnel, adept in campaign execution and fostering teamwork. Excelled in elevating open rates by implementing strategic email campaigns, showcasing analytical thinking and detail orientation. Proficient in Microsoft Excel and committed to enhancing customer engagement through data-driven decisions.
Overview
10
10
years of professional experience
Work History
Senior Marketing Operations Coordinator
All Medical Personnel
01.2021 - 11.2024
- Implemented email marketing campaigns that resulted in higher open rates and click-through rates compared to industry benchmarks.
- Conducted market research to inform product positioning and messaging strategies that resonated with target audiences.
- Trained junior team members in best practices related to project management tools, software applications, or other necessary skills within the Marketing Operations Coordinator role setting them up for success in their work contributions.
- Composed daily posts for social media to help build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Administered multiple job posting platforms.
- Sourced qualified candidates from 3rd party websites.
Lending Assistant
City Bank
04.2019 - 01.2021
- Assisted loan officers in streamlining the loan processing workflow.
- Coordinated with third-party vendors such as appraisers, title companies, and attorneys to ensure timely completion of loan requirements.
- Monitored borrower repayment activity, proactively addressing any delinquencies or potential issues before they escalated into significant problems.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Communicated with customers daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Account Representative
City Bank
04.2019 - 01.2021
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Resolved client disputes professionally,
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Provides warm customer interactions at all times.
- Managed setup and deactivation of client accounts.
Receptionist
Pecos County State Bank
08.2014 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Fort Stockton High School
Fort Stockton, TXMidland College
Midland, Texas, TXSkills
- Campaign execution
- Teamwork and collaboration
- Customer service
- Detail-oriented
- Computer skills
- Work Planning and Prioritization
- Analytical thinking
- File and recordkeeping
Timeline
Senior Marketing Operations Coordinator
All Medical Personnel
01.2021 - 11.2024
Lending Assistant
City Bank
04.2019 - 01.2021
Account Representative
City Bank
04.2019 - 01.2021
Receptionist
Pecos County State Bank
08.2014 - 08.2016
High School Diploma -
Fort Stockton High School
Midland College
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