Annalyn Lomboy
Summary
Dedicated care advocate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new processes, situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Care Advocate
Specialist Management Solutions
Riverside, CA
10.2021 - Current
- Achieved 100% QA several times and maintained QA average of 94% and above by acknowledging recommendations/ feedback by leadership and received an award in 10/2022.
- Consistently completing case loads in timely manor, maintaining clear and consistent case management.
- Assisted in mentoring, shadowing and mock calls while meeting metrics.
- Provided valuable comments or observation-based suggestions to the other peers, departments to give ideas and information that can be used for improvement.
- Displayed SMS value of teamwork by engaging and providing support with pod mates in the evening by providing jokes, riddles and solutions.
- Partnered with Culture Committee and sent contact center monthly shout outs, birthdays and new hires.
Patient Services Representative
TriWest Healthcare Alliance
San Diego, CA
06.2017 - 03.2021
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Achieved daily, weekly and period appointment goals as determined by department manager.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Receptionist
Healthpointe Medical Group
Temecula, CA
01.2015 - 05.2017
- Followed document protocols to safeguard confidentiality of patient records.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
High School Diploma -
Perris High School
Perris, CA06.2011
Medical Administrative Assistant -
Concorde Career College
San Bernardino, CA11.2013
Skills
- Quality Standards and Protocols
- Caring and Empathetic
- Resolving Problems
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Comfort with Technology and Databases
Timeline
Care Advocate
Specialist Management Solutions
10.2021 - Current
Patient Services Representative
TriWest Healthcare Alliance
06.2017 - 03.2021
Front Desk Receptionist
Healthpointe Medical Group
01.2015 - 05.2017
High School Diploma -
Perris High School
Medical Administrative Assistant -
Concorde Career College