SARA CASTRO
Davenport,FL
Summary
I bring strong skills that contribute both individual and team success. My active listening ability ensures I understand the needs of colleagues and clients, fostering effective communication and collaboration. My customer skills allow me to handle client inquiries and concerns with professionalism, ensuring satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Care Advocate
AdventHealth
03.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines
- Monitored progress and documented patient health status changes to keep care team updated
- Developed rapport to create safe and trusting environment for care
- Facilitated communication between offices
- Monitored ongoing care and proactively corrected problems
Manager
The Salon By Rebecca Juarez
05.2020 - 01.2022
- Maximized performance by monitoring daily activities and mentoring team members
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Controlled costs to keep business operating within budget and increase profits
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Supervisor
Papaya Clothing
11.2014 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Esthetician License -
Academy of Career Training
Kissimmee, FL03.2020
High School Diploma -
Celebration High School
Celebration, FL05.2018
Skills
- Quality Assurance
- Medicare Knowledge
- Patient Information Management
- Customer Care
- Patient Advising
- 65 WPM Typing Speed
Timeline
Care Advocate
AdventHealth
03.2022 - Current
Manager
The Salon By Rebecca Juarez
05.2020 - 01.2022
Supervisor
Papaya Clothing
11.2014 - 10.2019
Esthetician License -
Academy of Career Training
High School Diploma -
Celebration High School
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