Jennifer Stogsdill
Agent
Middletown,OH
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Care Advocate
RDI
Blue Ash, OH
09.2022 - Current
- Worked with enrollees to identify gaps in care or obstacles to care.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained documentation on patient activities, coverage issues and hospital actions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Collected and reviewed patient information to assess eligibility for special programs.
Outbound Scheduling and Sales Agent
RDI
Oxford, OH
05.2022 - Current
- Conducted 150+ outbound phone calls daily to reach potential clients and market HVAC products and services.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Collaborated with team members to achieve target results.
Agent
RDI Connect
Oxford, OH
03.2022 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
Education
GED -
Middletown High School
Middletown, OH 06.1997 - 06.1997
Skills
Proficient in Microsoft Word, Excel
Interdepartmental cooperation
Resource utilization
Quality assurance
Appointment Scheduling
Medical insurance
Timeline
Care Advocate
RDI
09.2022 - Current
Outbound Scheduling and Sales Agent
RDI
05.2022 - Current
Agent
RDI Connect
03.2022 - Current
GED -
Middletown High School
06.1997 - 06.1997