Karolain Infante
Orlando,FL
Summary
Detail-oriented healthcare professional with 6+ years of clinical and administrative experience, including remote work supporting healthcare operations. Strong foundation in biomedical sciences with hands-on experience across hospitals, urgent care, and corporate health teams. Proven track record in patient care, workflow optimization, and cross-functional communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Advocate
AdventHealth Corporate Services
06.2023 - Current
- Act as primary liaison between patients and the healthcare system through digital communication channels.
- Resolve patient concerns by coordinating with pharmacies, providers, and departments to ensure care continuity.
- Lead monthly team meetings to foster collaboration and support remote engagement.
- Handle complex inquiries independently, prioritizing patient satisfaction and timely issue resolution.
- Mentored new team members.
Certified Medical Assistant
AdventHealth Centra Care Hunters Creek
Kissimmee, FL
12.2019 - 06.2023
- Delivered direct patient care including vitals, EKGs, venipuncture, and medication administration.
- Supported providers with examinations, procedures, and care coordination.
- Trained and mentored new clinical staff to standardize patient care practices.
- Managed documentation, inventory, and communications for urgent care operations.
- Educated patients about medications, procedures, and physician's instructions.
Patient Care Technician II
AdventHealth Kissimmee
Kissimmee, FL
09.2018 - 12.2019
- Provided bedside care in an observation unit under RN supervision.
- Assisted with admissions, discharges, transfers, and monitored vitals.
- Performed EKGs, glucose testing, and venipuncture.
- Documented clinical activities in accordance with hospital protocols.
- Trained and mentored new clinical staff to standardize patient care practices.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, FL12-2023
Associate of Arts -
Valencia College
Orlando, FL05-2021
Medical Assistant Certification -
Orange Technical College
Orlando, FL05-2018
High School Diploma -
Timber Creek High School
Orlando, FL05-2017
Skills
- Bilingual – English and Spanish
- Strong written and verbal communication skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to work independently and take initiative
- Strong skills in collaborating with multi-disciplinary teams
- Strong focus on follow-through
- Digital communication tools
- Workflow coordination
- Patient triage & care support
- Time management
- Multitasking
- Critical thinking
- Problem-solving
- Remote work proficiency
- Electronic Medical Records
Certification
- Certified Medical Assistant (AAMA), 2018 - 2023
- CPR & First Aid – American Heart Association
- Certified Breath Alcohol Technician, 2020 - Present
- Certified Drug Screening Technician, 2020 - Present
Research
Research Volunteer, Burnett School of Biomedical Sciences, 08/24 - Present,
- Conducting mentored independent research on Mycobacterium Abscessus using molecular biology tools.
- Trained in PCR, cloning, antimicrobial assays, and BSL1/BSL2 lab techniques.
- Analyzing genetic data and contributing to tool development for drug target studies.
Volunteer Experience
- Food pantry support, Principe de Paz Church
- Activity assistant, Give Kids the World Village
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Care Advocate
AdventHealth Corporate Services
06.2023 - Current
Certified Medical Assistant
AdventHealth Centra Care Hunters Creek
12.2019 - 06.2023
Patient Care Technician II
AdventHealth Kissimmee
09.2018 - 12.2019
Bachelor of Science - Biomedical Sciences
University of Central Florida
Associate of Arts -
Valencia College
Medical Assistant Certification -
Orange Technical College
High School Diploma -
Timber Creek High School
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