Guadalupe Rodriguez
Houston,TX
Summary
Certified Pharmacy Technician with 4+ years of experience in retail and managed care pharmacy settings. Currently working as a Pharmacy Technician Care Advocate supporting Medication Therapy Management programs at Centene Corporation. Extensive experience in customer service, prescription processing, insurance verification, prior authorizations, claims resolution, and high-volume inbound and outbound patient and provider calls. Skilled in medication adherence support, data entry, medical billing processes, and maintaining HIPAA compliance. Proficient in PioneerRx, Epic, Athena, and Microsoft Office (Word, Excel, Outlook, Teams). Bilingual in English and Spanish with strong knowledge of medical terminology and the ability to type 45+ WPM
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Care Advocate
Centene, Superior Health Services
Houston, TX
12.2024 - Current
- Support Medication Therapy Management (MTM) services to improve medication adherence and patient outcomesHandle inbound and outbound calls with patients, providers, and pharmacies regarding
- Document patient interactions and case notes while maintaining HIPAA compliance
- Assist with prescription processing and coordination of medication services
- Collaborate with pharmacists and healthcare teams to resolve medication-related issues
- Good at listening to member concerns and needs
- Providing great patient service / support
Certified Pharmacy Technician/Call Agent
Legacy Community Health Services
Houston, TX
02.2023 - 02.2024
- Provided excellent patient care to patients
- Assisted patient at prescription drop off/pick up
- Fill medications, type 250 + prescriptions on daily shifts when assign as data entry tech, and handled multiple calls a day 100+ when assigned to call agent role for the day process medication refills
- Send prior auth form and processed claims
- Retail pharmacy - IB - 100+ calls/day
Certified Senior Pharmacy Technician
Walgreens
Houston, TX
01.2021 - 02.2023
- Fill medications
- Send prior auth form and processed claims
- Inventory, cash handling, stocked, packed, labeled, and sorted supplies retail pharmacy - IB/OB - 50-100 calls/day
Pharmacy technician trainee
04.2020 - 07.2022
- Excellent customer service, assist patients and pick up / drop off window, data entry, filling prescriptions.
Education
GED - undefined
Harris County Department of Education
06.2024
Skills
Pharmacy Technician
Customer Service
Data Entry
Order Entry
Prior Authorization
Medication therapy management
Claims Processing
Medical Billing
Insurance Verification
Immunization
Compounding
Cash Handling
Packing
Sorting
Inventory Management
Labeling
Bilingual (English and Spanish)
Typing (45 WPM)
MS Office Applications (Word, Excel, Outlook, Teams)
PioneerRx
Epic Software
Athena
Certification
- TX State Board of Pharmacy Technician License Active, Expiration Date: 08/31/2026, Registration #: 317075, Date Registration: 02/01/2021, Technician Type: Registered Technician, Prior Disciplinary Order(s): No
- Certified Pharmacy Technician (CPhT), PTCB Active, Credential Number: 30205384, Last Renewal Date: June 17, 2024, Issue Date: July 22, 2022, Application Deadline: July 01, 2026, Expiration Date: July 31, 2026
Timeline
Pharmacy Technician Care Advocate
Centene, Superior Health Services
12.2024 - Current
Certified Pharmacy Technician/Call Agent
Legacy Community Health Services
02.2023 - 02.2024
Certified Senior Pharmacy Technician
Walgreens
01.2021 - 02.2023
Pharmacy technician trainee
04.2020 - 07.2022
GED - undefined
Harris County Department of Education