Rachel Jones
Certified Pharmacy Technician
Jonesboro,AR
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Care Advocate
Centene
03.2025 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assist members in retrieving medications/refills.
- Set up medication reviews for members.
- Problem solve assist members in helping them with questions regarding their insurance plan.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Monitored adherence to medical protocols closely, ensuring proper implementation of necessary treatments or interventions.
- Maintained detailed records of patient interactions, contributing to a well-organized case management system.
- Educated patients about available resources, enabling informed decision-making regarding their care options.
- Collaborated with healthcare providers to facilitate smooth transitions of care for patients across different settings.
- Entered timely and accurate data into electronic medical records to communicate member needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Medication Reconciliation Facilitator
St. Bernard's Medical Center
08.2022 - Current
- Organized and facilitated team meetings with effective communication skills.
- Analyzed results and identified areas of improvement for future sessions.
- Trained facilitators on how to use various software applications relevant to their role.
- Ensured safety protocols were followed during all activities conducted.
- Managed multiple tasks simultaneously while maintaining focus on key objectives.
- Utilized excellent organizational skills to reconcile discrepancies between inpatient and outpatient medications.
- Reviewed and updated patient medication profile with physician orders to ensure accuracy of information.
- Maintained detailed documentation on all changes made during medication reconciliation process.
- Monitored progress throughout the entire reconciliation process, making necessary adjustments as needed.
- Organized paperwork associated with each patient's medication record in an orderly manner.
- Performed daily medication reconciliation for patients admitted to the hospital, ensuring accurate records were maintained.
- Demonstrated knowledge of medical terminology while reviewing patient charts for drug allergies and interactions.
- Developed strong communication skills while interacting with physicians, nurses, pharmacists, and other healthcare professionals.
- Adhered strictly to departmental policies regarding privacy and security of electronic health records.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Implemented strategies to reduce errors related to incorrect dosages or administration times.
Nationally Certified Pharmacy Technician
Wal-Mart Supercenter
08.2016 - 09.2022
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Processed prescriptions in Connexus, checking against known patient allergies.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received, reviewed, dispensed and labeled over 200 prescriptions daily.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
- Communicated with insurance companies for billing purposes.
- Interpreted and processed medication orders under supervision of pharmacist.
- Used 9-point check system to verify labeled prescriptions.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Prepared prescription transfers to other pharmacies.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Established and updated patient profiles, medications and insurance details.
- Compiled customer demographic, allergy and medical history background.
- Trained newly hired technicians on policies and procedures relating to pharmacy operations.
- Demonstrated excellent customer service skills while assisting customers with their medication needs.
- Assisted pharmacists in providing immunization services as needed.
- Assisted in resolving insurance disputes regarding prescription coverage.
- Utilized compounding techniques to prepare specialized dosages of medications as prescribed by physicians.
- Participated in continuing education programs to stay current on new developments in the field of pharmacy practice.
- Collaborated with pharmacists to answer any questions or concerns related to medications or treatments prescribed by physicians.
- Answered telephones promptly and courteously while responding to customer inquiries.
- Maintained patient confidentiality when handling records and sensitive data.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Reported prescription errors to pharmacist on duty.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Called insurance companies to retrieve patient information.
- Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
Pharmacy Technician
Wal-Mart Supercenter
06.2013 - 08.2016
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Processed prescriptions in Connexus, checking against known patient allergies.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Handled over 150 daily prescription fills.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Communicated with insurance companies for billing purposes.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
- Used 8-point check system to verify labeled prescriptions.
Service Desk Associate
Walmart
08.2012 - 06.2013
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Education
GED -
Crowley's Ridge Technical Institute
Forrest City, AR07.2007
Skills
- Pharmacy operations
- Time management
- Strategic Planning
- Medication Side Effect Knowledge
- Update Records
- Diversity and Inclusion
- Pharmacy ethics
- Interpreting and processing medication orders
- Pharmacy law compliance
- Drug interaction awareness
- Updating medication histories
- FDA and HIPAA compliance
- Attention to detail
- Certified pharmacy technician (CPhT)
Accomplishments
Medication history certificate
Certification
Certified by the Pharmacy Technician Certification Board (PTCB)
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Traveling
Writing
Time with family
Timeline
Pharmacy Technician Care Advocate
Centene
03.2025 - Current
Medication Reconciliation Facilitator
St. Bernard's Medical Center
08.2022 - Current
Nationally Certified Pharmacy Technician
Wal-Mart Supercenter
08.2016 - 09.2022
Pharmacy Technician
Wal-Mart Supercenter
06.2013 - 08.2016
Service Desk Associate
Walmart
08.2012 - 06.2013
GED -
Crowley's Ridge Technical Institute
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