J. A. Thompson
Baltimore,Md
Summary
To secure a position in which my vast knowledge, skills and innovative ideas can be utilized to promote team efficiency, fresh perspective and further add to a successful or growing workspace.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician Care advocate
Centene pharmacy services
Baltimore, MD
03.2025 - Current
- Facilitate prescription orders accurately and efficiently for patients
- Collaborated with healthcare providers to ensure medication safety.
- Conducted medication therapy management under pharmacist supervision.
- Maintained accurate patient records and efficiently entered data using pharmacy software systems.
- Collaborated with peers, technicians, and pharmacists to enhance patient care and ensure timely service.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Educated patients on medication usage, potential side effects, and interactions.
- Trained new pharmacy technicians on operational protocols and safety standards.
Walgreens speciality pharmacy
Walgreen's Pharmacy
Baltimore
01.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with healthcare providers to clarify prescription orders promptly.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled customer inquiries and resolved issues with professionalism and care.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Responded to customer inquiries with accurate information and assistance. and resolved issues with professionalism and care.
Grants and Group sales Manager / Operations/ Box Office / Memberships
Port Discovery Children's Museum
Baltimore, Maryland
04.2014 - 08.2020
- Performed various office tasks to support daily operations.
- Dedicated and Efficiency- high level of accuracy and strong attention to detail
- Independently sales driven while also working with others to achieve sales goals
- Maintained accurate records of files and critical sales information to support decision-making.
- Researched and identified new business opportunities to drive sales growth.
- Built strong relationships with members and customers to enhance satisfaction.
- Engaged in competitive sales strategies to drive revenue growth.
- Created visual presentations and marketing materials using various software tools.
- Growth and promotion of outside sales
- Coordinated group visits, providing hands-on customer service and fostering strong relations.
- Account Management (Daily operations, weekly and monthly goals).
- Demonstrated proficiency in computer applications for efficient task completion.
- Persuasive Sales
- Upselling/Promotional Marketing
- Recruitment, Interviews and Onboarding (Training new hires)
- Problem Solving (Operations, Customer Service, Members Services)
- Data Organization (Computer documentation, filing, tracking and keeping accurate records of sales)
- Generating and Creating Customer Loyalty
Outpatient Ambulatory Pharmacy Technician
University of Maryland Medical Systems
BALTIMORE, MARYLAND
09.2018 - 02.2020
- Fills orders for unit doses, pre-packaged pharmaceuticals, intravenous admixtures, hazardous medications, DEA Controlled substances, floor stock, supplemental medications, emergency kits and general stock requisitions.
- Delivers medications to and returns medications from nursing units.
- Executed aseptic intravenous admixing, extemporaneous compounding, bedside medication delivery, and controlled substances audits to ensure safe and effective patient care.
- Managed inventory of pharmaceutical supplies, instruments, and equipment to ensure availability and compliance with safety standards.
- Conducted quality management activities including drug product recalls, pharmacy area inspections, and pharmaceutical controlled substance audits to uphold regulatory compliance and patient safety.
- Managed incoming and outgoing phone communications with patients and healthcare providers.
- Processed patient billing information accurately for pharmacy services.
- Advanced outpatient data entry
- Monitored and organized pharmaceutical inventory levels to ensure availability.
Pharmacy Technician/ Shift Supervisor
CVS Health and Pharmacy
Baltimore, Maryland
06.2017 - 06.2018
- Maintained confidentiality of customer information
- Ensured accuracy of medication and prescription data
- Collaborated with team members to achieve shared goals
- Thrived in a fast-paced work environment while managing multiple tasks
- Maintained accurate records of stock levels
- Met tight deadlines during peak demand periods
- Demonstrated excellent phone etiquette in customer interactions
- Team leadership
- Managed daily store operations to ensure smooth functioning
- Performed accurate accounting of financial transactions
- Led team efforts to achieve business objectives
- Engaged in continuous training to remain informed on industry best practices
Marketing Management & Media Relations
Chick-fil-a Inner Harbor
Baltimore, Maryland
01.2016 - 06.2016
- Coordinated social and promotional marketing across various media platforms (online, television, mailers, email blasts) to enhance brand visibility.
- Promote strong work ethics by teaching a fun customer service approach with initiatives
- Growth of inside and outside sales through customer relations
- Learning and implementing a marketing strategy to grow community relationships based off area demographics
- Event planning for large groups of people
- Executed creative design projects to enhance brand identity.
- Leading sales presentation
- Managed accounting tasks to ensure accurate financial records.
- Implemented strategies for team growth through effective new hire onboarding. (New Hire Management)
- Developed and executed sales strategies to achieve weekly and monthly sales targets.
Customer Service Associate/ Sales Lead
Gap Inc.
Salisbury, Maryland
11.2011 - 01.2016
- Provided direct customer service in a fast-paced retail environment
- Practiced active listening techniques to fully understand customer needs
- Providing verbal and nonverbal feedback to the person speaking to assure the customers needs are met
- Active listening
- Providing verbal and nonverbal feedback to the person speaking to assure the customers needs are meet
- Providing a proactive approach to a solution when problems occur
- Proactively addressed issues to develop effective solutions
- Led and trained team members to enhance service quality
- Restocked shelves with merchandise to maintain inventory levels
- Keen eye for detail
Education
Diploma -
Snow Hill High School
Snow Hill, MarylandSkills
- Prescription processing
- Pharmacy software
- Patient Care Advocacy
- Pharmacy Financial Management
- URAC compliance
- Utilization review
- Pharmacy Marketing Strategies
- Daily operations management
- Advanced Management/ Leadership Training
- Event Coordinating/ assistance
- Professional Phone Presence
- Detail-oriented efficiency
- Critical thinking
- Microsoft Office proficiency
- Live File Management ( Google Docs, File Share, Excel, etc)
- Advance Cash Handling
- Customer Service expert
- Team driven
- Fast Learner
- Pharmacy organization
- Utilization review
Accomplishments
- Score above average in employment qualification evaluations compared to peers
- Unmatched work ethic
- High qualifications in multiple areas
- Managed multi million dollar business efficiency with proper training and ability
- Quick learner
- Extensive leadership training
- Passed, obtained, collected hours needed to become a registered Pharmacy Technician
- Continuing education (Active Status as Chpt Pharmacy Tech)
Timeline
Pharmacy Technician Care advocate
Centene pharmacy services
03.2025 - Current
Walgreens speciality pharmacy
Walgreen's Pharmacy
01.2022 - 08.2023
Outpatient Ambulatory Pharmacy Technician
University of Maryland Medical Systems
09.2018 - 02.2020
Pharmacy Technician/ Shift Supervisor
CVS Health and Pharmacy
06.2017 - 06.2018
Marketing Management & Media Relations
Chick-fil-a Inner Harbor
01.2016 - 06.2016
Grants and Group sales Manager / Operations/ Box Office / Memberships
Port Discovery Children's Museum
04.2014 - 08.2020
Customer Service Associate/ Sales Lead
Gap Inc.
11.2011 - 01.2016
Diploma -
Snow Hill High School