Carlos DeLeon
Mounds View,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate
Zenith American Solutions
09.2023 - 03.2024
- Assisted members in verifying, modifying, and overall answering questions in regards to their union benefits.
Closure Technician
Prime Therapeutics
01.2020 - 09.2023
- Processed insurance claims through database.
- Worked with teammates to achieve high quality scores.
- Worked alongside nurses, doctors, and hospice care to ensure correct coverage and medical treatment.
CSR/Pharmacy Technician
Alorica
07.2017 - 11.2019
- Processed outbound/inbound calls in regards to Medicare Part D.
- Outbound calls to Medical Providers.
- Answering member questions through inbound calls.
- Worked with supervisors and other agents to move around crossed trained employees in to less staffed queues.
- Multi Screen, Prior Authorizations.
Education
High School Diploma -
Mounds View Area Learning Center
New Brighton, MN05.2014
Skills
- Customer Service
- Calm and Professional Under Pressure
- Bilingual (Spanish & English)
- Medical Terminology
- Call Center Experience
Timeline
Customer Care Advocate
Zenith American Solutions
09.2023 - 03.2024
Closure Technician
Prime Therapeutics
01.2020 - 09.2023
CSR/Pharmacy Technician
Alorica
07.2017 - 11.2019
High School Diploma -
Mounds View Area Learning Center
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