Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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KATRINA MURPHY

KATRINA MURPHY

Noblesville,IN

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Customer Care Advocate

Live Nation
Noblesville, IN
05.2023 - Current
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality and provide an exceptional show experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Medicaid Eligibility Specialist

Department of Family and Children's Services
Noblesville, IN
10.2022 - 01.2023
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Explained eligibility details and affordability options to patients with kindness and respect.

Census Enumerator

US Goverment
Noblesville, IN
03.2020 - 06.2020
  • Read maps and located addresses to complete assigned forms via personal interview.
  • Contacted people through telephone, email and in-person to obtain pertinent data.
  • Asked questions in accordance with instructions to obtain person's name, address and age.

Specimen Processor

AllMedical Job Placement Agency
Indianapolis, IN
06.2013 - 11.2014
  • Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.
  • Labeled and numbered specimens for accurate recordkeeping and blind testing.

Medical Assistant

Dr. Gingerich
Valparaiso, IN
04.2010 - 03.2012
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.

Education

Associate of Science - Medical Assisting

Brown Mackie College
Michigan City, IN
12.2009

High School Diploma -

Terre Haute North Vigo High School
Terre Haute, IN
05.1989

Skills

  • Email Correspondence
  • Payment Processing
  • Data Entry
  • Customer Service
  • Customer Relations
  • Inbound Customer Service
  • Problem Resolution
  • Call Documentation
  • Understanding Customer Needs
  • Relationship Building
  • Multi-Line Phone Systems
  • Remote Office Availability
  • Customer Service Excellence
  • MS Office
  • Computer Skills
  • LiveChat Messaging
  • Work Prioritization
  • Professional Telephone Demeanor
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Calm Under Pressure
  • Service standard compliance
  • Customer Relationship Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The road of excess leads to the palace of wisdom.
William Blake

Timeline

Customer Care Advocate

Live Nation
05.2023 - Current

Medicaid Eligibility Specialist

Department of Family and Children's Services
10.2022 - 01.2023

Census Enumerator

US Goverment
03.2020 - 06.2020

Specimen Processor

AllMedical Job Placement Agency
06.2013 - 11.2014

Medical Assistant

Dr. Gingerich
04.2010 - 03.2012

Associate of Science - Medical Assisting

Brown Mackie College

High School Diploma -

Terre Haute North Vigo High School

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KATRINA MURPHY