CLAUDIA ELIZABETH SALINAS
El Paso
Summary
Dedicated Customer Care Advocate with proven skills in customer relationship management and conflict resolution. Expertise in technical troubleshooting and data entry accuracy ensures efficient service delivery.
Customer service professional with solid background in resolving customer inquiries and providing exceptional service. Proven ability to handle complex issues efficiently while maintaining high level of professionalism. Known for fostering team collaboration and adapting to dynamic work conditions with ease.
Experienced with customer support, providing effective and empathetic solutions to enhance satisfaction. Utilizes strong communication and problem-solving skills to address and resolve inquiries promptly. Track record of building rapport with customers and ensuring positive service experience.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate
Randstad
Fort Lauderdale, FL
10.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions accurately in the customer service system.
- Maintained a positive attitude while managing high volumes of customer requests.
- Developed positive relationships with customers through friendly conversations.
- Utilized various software applications such as Salesforce to maintain accurate records of customer information.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and service quality.
Customer Service Member
Nonstop
Concord, California
03.2024 - 04.2025
- Assisted customers with inquiries and product information.
- Resolved customer complaints and provided satisfactory solutions.
- Collaborated with team members to enhance customer service experiences.
- Assisted customers with technical issues by providing step-by-step instructions.
- Participated in team meetings to discuss new initiatives or changes in procedures.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls promptly and directed them to the appropriate department or individual.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained and mentored new team members on service protocols and product knowledge.
Member Support Specialist
Molina Healthcare
Long Beach, California
06.2023 - 03.2024
- Assisted members with healthcare inquiries and benefits information.
- Coordinated member enrollment processes and documentation requirements.
- Resolved member issues through effective communication and problem-solving skills.
- Educated members on available health programs and resources for support.
- Collaborated with healthcare providers to ensure seamless service delivery.
- Participated in team meetings focused on improving processes related to membership services.
- Assisted members with navigating the website, locating products, and troubleshooting issues.
- Ensured compliance with applicable laws governing the handling of private customer data.
- Created accounts for new members and ensured all necessary information was collected accurately.
- Facilitated member inquiries to enhance service quality and customer satisfaction.
- Provided training and mentorship to new staff on best practices in member support.
Customer Service Representative
General Dynamics
El Paso, TX
09.2022 - 05.2023
- Documented customer interactions in the database for future reference and follow-up.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
Member Service Representative
Modis
Jacksonville, Florida
08.2019 - 08.2020
- Maintained accurate records of customer interactions and transactions daily.
- Collaborated with team members to enhance customer service standards.
- Processed account changes and updates using company systems accurately.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved member inquiries efficiently, enhancing overall customer satisfaction and loyalty.
- Processed membership applications accurately, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Socorro High School
Socorro, Texas05-2004
Skills
- Customer relationship management
- Salesforce proficiency
- Data entry accuracy
- Technical troubleshooting
- Compliance regulations
- Conflict resolution
- Call handling techniques
- Time management
- Effective communication
- Problem solving
- Active listening
- Data entry proficiency
- CRM software proficiency
- Call center experience
- Customer relations
- Task prioritization
- Empathy and patience
- Verbal and written communication
- Email communication
- Claims monitoring
- Payment processing
- Quality assurance
- Email correspondence
- Adaptability and flexibility
- Order processing
- Phone etiquette
- Multitasking and organization
- Documentation and reporting
- Policies and procedures adherence
- Active learning
- Complaint handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved better communication between members and clients through effectively helping with creating a better documentation system.
- Achieved deescalating calls and handled call time through effectively helping with addressing the communication issue within the departments.
LANGUAGES
English: Professional
Spanish: Professional
Timeline
Customer Service Member
Nonstop
03.2024 - 04.2025
Customer Care Advocate
Randstad
10.2023 - Current
Member Support Specialist
Molina Healthcare
06.2023 - 03.2024
Customer Service Representative
General Dynamics
09.2022 - 05.2023
Member Service Representative
Modis
08.2019 - 08.2020
High School Diploma -
Socorro High School