Ziara Lyons
Senatobia,Mississippi
Summary
I am a creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
1
1
year of professional experience
Work History
Customer Care Advocate
Amazon Fulfillment Center
Horn Lake, MS
02.2023 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Logged call information and solutions provided into internal database.
Data Analyst
Helena Agri-Enterprises, LLC
Collierville, TN
01.2022 - 01.2023
- Coordinated statistical data analysis, design and information flow.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
Education
Bachelor of Science - Forensic Science
The University of Mississippi
Oxford, Ms05.2024
Skills
- Customer Feedback
- Professional Relationships
- Training and Development
- Correcting Discrepancies
- Product Education
- Customer Relationship Management
- Customer Implementation Support
- Microsoft Office
- Customer Account Management
- Verifying Eligibility
- Technical Support and Assistance
- Keen Attention to Detail
Languages
Spanish
Full Professional
Timeline
Customer Care Advocate
Amazon Fulfillment Center
02.2023 - 05.2023
Data Analyst
Helena Agri-Enterprises, LLC
01.2022 - 01.2023
Bachelor of Science - Forensic Science
The University of Mississippi