Jessica Eckborg
Buffalo,NY
Summary
Collaborative and creative advocate with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Self motivated and always inspired to learn something new to widen horizon of skills.
Overview
13
13
years of professional experience
Work History
Customer Care Advocate
Excellus Healthcare
02.2020 - Current
- I resolved customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email
- created solutions for concerns for, but not limited to, contract benefits, claim payments, enrollment in accordance with MTM, Corporate Service strategy, NCQA, and legislative requirements.
- Provided service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member and provider satisfaction/retention.
- Turn around time of a personal goal of 1 hour for all email concerns and a personal phone time of an average of 5 minutes with a wrap up of 1.5 minutes, included all details while following correspondence guidelines.
Teacher Assistant/ Aide
Aspire Of WNY
12.2018 - 02.2020
- Assist students with developmental and physical disabilities;
- Be able to assess them with guidelines provided by the behavioral specialist and teachers, whether it may be medical or physical assistance.
- Be able to create new learning strategies to both enhance communication and develop learning techniques.
- Communicate both verbally and nonverbally with individuals to provide them with comfort, encouragement and positive reinforcement.
- Led activities that develop an individuals' physical, emotional and social growth.
- Give 1:1 attention to individuals, while maintaining overall focus on the entire group.
Residential Medical Liaison
Aspire Of WNY
02.2018 - 12.2018
- Recorded all patient(s) information by making extensive entries in patient file; notifying nursing supervisor or physician of changing or unusual behavior, whether mentally or physically.
- Keeping a close relationship with house/ care teams for individuals; communicate with physician, insurance company and all therapists, to provide adequate billing and any other needs.
- Maintain a safe, secure and healthy environment by following standards and procedures; maintaining security precautions;
- Followed prescribed dietary requirements and nutrition standards.
- Continuously updating job knowledge by participating in educational opportunities.
- Establish an extensive relationship with individual(s) to ensure all medical and physical needs are met;
- Monitor all staff throughout the group home to ensure all documentation and billing is precise and person centered.
Residential Habilitation Aide
Aspire Of WNY
05.2015 - 12.2020
- Assisted individuals with both mental and physical disabilities at a “at home”setting.
- Had continuous communication with all programs that implemented good health and behavior.
- Communicated with the parents and became an advocate for said individuals within my care.
- Showed and taught life skills both at home and throughout the community.
- Had strong communication between physician and house manager to ensure a positive quality of life.
- Completed multiple forms during shift, including but not limited to, billing, behavioral analysis, meal preparation, medication handling and money logs.
- Expanded knowledge with taking courses and trainings within company.
Direct Support Professional
Autism Services Inc
02.2013 - 09.2014
- Assisted with the needs and positive outcomes of those primarily diagnosed with Autism.
- While using functional and positive communication, worked with structured teaching strategies. Great experience with person- centered planning and care.
- Worked with individuals throughout the spectrum and within different age ranges.
- Provided Respite to families throughout the city outside of school hours and provided assistance with the afterschool program.
- Kept a very close relationship with parents, teachers and other aides to comply with all needs, and to assist with teaching individual skills to function in a society that was never tailored to their needs.
Teacher Aide
Grow With Us Daycare
04.2011 - 09.2013
- Assisted the lead teacher of the classroom of a preschool/ daycare setting; Created and implemented activities and lesson plans that simultaneously engage and educate children
- Communicated strongly with Lead teacher and parents to ensure individualized growth
- Incorporated learning opportunities using a child's natural inclination to play.
- Provided diverse basic care needs, including but not limited to, supplying nutrition, performing cleaning duties and dealing with behavioral issues.
Education
22 Credits Completed - Early Childhood Education, Special Education
Medialle College
05.2012
Advanced Regents Diploma - Technology, Art And Special Education
Charter School For Applied Technologies
06.2011
Skills
- Field Operations Support
- Conflict Mediation
- Critical Thinking
- Analytical Skills
- Professional Relationships
- Customer Feedback
- Corporate Standards
- Customer Relations
- Multitasking within various facets
- Strong Telephone Etiquette
- Emotional Intelligence
- Adaptability
Timeline
Customer Care Advocate
Excellus Healthcare
02.2020 - Current
Teacher Assistant/ Aide
Aspire Of WNY
12.2018 - 02.2020
Residential Medical Liaison
Aspire Of WNY
02.2018 - 12.2018
Residential Habilitation Aide
Aspire Of WNY
05.2015 - 12.2020
Direct Support Professional
Autism Services Inc
02.2013 - 09.2014
Teacher Aide
Grow With Us Daycare
04.2011 - 09.2013
22 Credits Completed - Early Childhood Education, Special Education
Medialle College
Advanced Regents Diploma - Technology, Art And Special Education
Charter School For Applied Technologies
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