Brianna Atilano

Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.

• Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
• Worked with enrollees to identify gaps in care or obstacles to care.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Responded to inquiries by directing calls to appropriate personnel.

• Responded to customer requests for products, services, and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.