ANNA M. RODRIGUEZ
EL PASO,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Support Specialist
Ashley HomeStore
El Paso, TX
07.2021 - 01.2025
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Informed customers of current store promotions to encourage additional sales purchases.
- Effectively located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Waitress
Chihua's Restaurant & Bar
El Paso, US
07.2020 - 01.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Managed over 50 customers per day
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Receptionist
Primerica Insurance
Bell Gardens, CA, US
01.2016 - 03.2017
- Answer multi phone calls, emails and fax
- Greet and welcome guests in person and on phone
- Re-direct inquiries to designated department
- Confirmed appointments, communicated with clients and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
Education
High School Diploma -
BELL GARDENS HIGH SCHOOL
Bell Gardens, CA06.2014
Skills
- Customer Service-Oriented
- Multi-Line Phone Systems
- Verbal and Written Communication
- Attention to Detail
- Positive Attitude
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Retail Support Specialist
Ashley HomeStore
07.2021 - 01.2025
Waitress
Chihua's Restaurant & Bar
07.2020 - 01.2021
Receptionist
Primerica Insurance
01.2016 - 03.2017
High School Diploma -
BELL GARDENS HIGH SCHOOL