Jessica King
Columbus
Summary
Dynamic Retail Support Specialist at PNC Bank, NA, recognized for exceptional conflict resolution and customer service skills. Successfully enhanced customer loyalty through empathetic complaint resolution and informed product recommendations. Actively mentored new hires, fostering a collaborative team environment and ensuring seamless integration into operations.
Overview
12
12
years of professional experience
Work History
Retail Support Specialist
PNC Bank, NA
06.2013 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Skilled at working independently and collaboratively in a team environment.
- Supported internal employees in all aspects of banking.
Education
High School Diploma -
Mansfield Sr. High School
Mansfield, OH07-2007
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Effective communication
- Active listening
- Positive customer engagement
Trainings
Trained to assist clients with consumer and business, loans, credit cards, and online banking.
Timeline
Retail Support Specialist
PNC Bank, NA
06.2013 - 01.2025
High School Diploma -
Mansfield Sr. High School
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