Summary
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper

Anna M Williams

Senior Account Manager
Bellwood,IL

Summary

Self-starting Senior Account Manager with 12 years of experience in the Health Insurance industry. Expert in sales and client relations with proven success streamlining processes for improved account growth. Well-versed in business development strategy and marketing initiatives.

Work History

Senior Account Manager

Health Care Service Corporation, BCBSIL
Downers Grove , IL
2016.11 - 2021.10
  • Provided extensive support to 2-50 size small employer clients and key insurance broker agency partners related to employee benefit plan renewal finalization and contract changes
  • Resolved escalated account maintenance, billing and service delivery issues and inquiries to maintain and enhance client satisfaction
  • Cultivated productive relationships with broker agency partners and consulted closely to assess existing coverage and align products and services with client needs
  • Collaborated with sales dept. to deliver annual product presentations to educate key broker agency partners on impending portfolio changes
  • Promoted to Senior Account Manager August 2018
  • Conducted training and mentored new account management team members to promote productivity, accuracy and commitment to excellent service
  • Proposed process improvement efforts including plan to strengthen client relationships with proactive and collaborative approach to support successful and efficient employee benefit plan rollout at first renewal to Senior Management
  • Subject Matter Expert for Level Funded product offering with responsibilities including preparing and updating training documentation, resolving complex inquiries, and coaching account management team members

Benefits Consultant

Go Health
Chicago , Illinois
2013.09 - 2016.03
  • Handled approximately 250 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing individual health insurance coverage through health insurance exchange website operated under US federal government under provisions of the Affordable Care Act or "off-marketplace" directly with various Health Insurers
  • Performed needs analysis & educated clients on coverage terms, benefits, claim processing/resolution procedures, exclusions and policies changes, and made recommendations to ensure informed purchase decisions
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
  • Managed portfolio of over 400+ renewing policyholders
  • Maintained IL life and health Insurance producer license as well as non-residential licenses in Pennsylvania, Michigan, Texas, North Carolina & New Jersey
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
  • Used SalesForce and BrokerOffice platforms to maintain new and existing accounts

Medicaid Eligibility Specialist

Alta Staff
Chicago , Illinois
2012.12 - 2013.08
  • Assessed information gathered from applications, financial records and cross-matched data in order to make recommendations to state of IL Dept. of Human Services agency to identify current beneficiary's eligibility for services
  • Assisted with process of digitizing information flow and automating manual processes involved in collecting information for case processing in accordance with Medicaid Redetermination Project guidelines
  • Scheduled appointments with beneficiaries to gather information and explain review processes
  • Communicated with beneficiaries by email, telephone, and postal mail
  • Documented all communication and inputted information into IntegriMatch system

Help Desk Support Analyst Tier 2

Connextions Inc
Orlando , FL
2010.06 - 2012.10
    • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve claim transmission, reimbursement and payment issues for pharmacies, providers, and CVS CareMark beneficiaries
    • Used ticketing systems to manage and process support actions and requests
    • Documented transactions and support interactions in system for future reference and addition to knowledge base.
    • Managed high levels of call flow while consistently achieving and exceeding campaign service level agreement and pharmacist satisfaction rate monthly goals
    • Promoted to Help Desk Analyst Tier 2
    • Resolved escalated issues by serving as subject matter expert on wide-ranging matters
    • Trained and supported Tier 1 Analysts' in resolving complex and escalated issues, working closely via phone, email and live chat
    • Assisted with creating and maintaining support documentation

Education

High School Diploma -

Colonial High School
Orlando, FL
2000.09 - 2004.01

Skills

    Account management

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Certification

Licensed Health & Life Insurance Producer- Present

Timeline

Senior Account Manager

Health Care Service Corporation, BCBSIL
2016.11 - 2021.10

Benefits Consultant

Go Health
2013.09 - 2016.03

Licensed Health & Life Insurance Producer- Present

2013-09

Medicaid Eligibility Specialist

Alta Staff
2012.12 - 2013.08

Help Desk Support Analyst Tier 2

Connextions Inc
2010.06 - 2012.10

High School Diploma -

Colonial High School
2000.09 - 2004.01
Anna M WilliamsSenior Account Manager