Senior Account Manager
Health Care Service Corporation, BCBSIL
Downers Grove, IL
11.2016 - 10.2021
- Provided extensive support to 2-50 size small employer clients and key insurance broker agency partners related to employee benefit plan renewal finalization and contract changes
- Resolved escalated account maintenance, billing and service delivery issues and inquiries to maintain and enhance client satisfaction
- Cultivated productive relationships with broker agency partners and consulted closely to assess existing coverage and align products and services with client needs
- Collaborated with sales dept. to deliver annual product presentations to educate key broker agency partners on impending portfolio changes
- Promoted to Senior Account Manager August 2018
- Conducted training and mentored new account management team members to promote productivity, accuracy and commitment to excellent service
- Proposed process improvement efforts including plan to strengthen client relationships with proactive and collaborative approach to support successful and efficient employee benefit plan rollout at first renewal to Senior Management
- Subject Matter Expert for Level Funded product offering with responsibilities including preparing and updating training documentation, resolving complex inquiries, and coaching account management team members
