Anna Maria Alessandro

• Add or update patient's Employer information
• Assist Management team with PCX tickets for company's technology inquiries
• Call and email patients regarding their Medical Insurance
• Calling adjustors and Insurance companies to verify No Fault and Workers Comp claims
• Check in patients, verify and update patient's accounts and Insurance verifications
• Emailing and reaching out to patients regarding Medical Insurance questions
• Learned EPIC-Electronic Health System Database
• Merge duplicate accounts when patients are making appointments online
• Open and track Kace Support tickets with Optum Medical
• Processing No Fault and Workers Comp Claims
• Provide quality Customer Service to patients promptly and courteously while upholding a professional image
• Remove duplicate addresses for patients in EPIC
• Responding to emails regarding verifying patient's insurances
• Reaching out to provider's offices to confirm diagnosis codes for No Fault and Workers Comp Claims
• Removing patient's medical information if pertaining to No Fault and Workers Comp claims
• Run reports on Company's database weekly and distribute to Management Team
• Take payments according to the Front Desk policies and procedures

• Answered phones and responded to customer inquiries
• Assisted customers with account inquiries, providing exceptional service and support
• Adhered to policies and procedures
• Balanced cash drawers with no teller differences
• Educated clients on banking products, enhancing customer knowledge and satisfaction
• Maintained cash drawer accuracy, reconciling discrepencies promptly
• Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
• Processed withdrawals for deposits to Checking, and Savings Accounts, Mortgage Accounts
• Process Bank Checks and Money Orders
• Process ATM transactions

• Answered incoming phone calls and provided information or assistance to students, parents, and staff
• Scheduled and coordinated student appointments with the guidance counselor
• Sorted, organized, and distributed incoming mail and internal documents to appropriate departments
• Supported daily office operations by maintaining an organized, welcoming environment for students and visitors

Expanded Administrative Assistant Duties-Professional and Comprehensive

• Assisted with general office operations, including scheduling, document preparation, supply management, and administrative support for staff
• Assisted Mangers and Supervisors with on-going projects in a timely manner
• Cataloged books, periodicals, and reference materials in the company's database to maintain accurate and accessible records
• Contacted Subscription Companies to renew, update, or cancel subscriptions for magazines, newspapers, and periodicals, ensuring accurate account management and uninterrupted service
• Created and implemented a custom Cataloging System, Library Live , to streamline organization and improve material retrieval
• Demonstrated strong organizational and Communication Skills, Contributing to a Smooth, Efficient, and Well‑Coordinated Office Environment
• Interacted with Publishers and Vendors to place initial orders and manage renewals for Books, Periodicals, and Professional materials used by Employees and Clients
• Maintained organized filing systems (physical and digital) to support efficient recordkeeping and quick information retrieval
• Promoted to Administrative Assistant in recognition of strong performance, reliability, and initiative
• Prepared professional Word and Excel documents, reports, and correspondence for internal and external use
• Routed and distributed incoming mail, including newspapers, magazines, and business correspondence, to appropriate departments and staff
• Screened and answered incoming phone calls, directing inquiries, providing information, and ensuring professional communication with staff, clients, and vendors