AnnaMaria Arango Cubillos
Holbrook
Summary
Adaptable and hardworking professional with extensive experience in customer service, sales, and hospitality. Proven ability to thrive in fast-paced environments while juggling multiple responsibilities, from front desk operations and phone handling to serving, food running, and barback duties. Fluent in English, Spanish, and proficient in Italian and Portuguese. Recognized as the go-to team member for supporting customers from diverse backgrounds. Known for strong communication skills, a positive attitude, and a willingness to step into any role needed to keep operations running smoothly. Eager to bring exceptional service and strong multitasking skills to a new team, whether in a front-of-house, front desk, or sales-focused setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Island Recreational
Medford
03.2024 - Current
- Provided personalized service to over 50 customers daily, offering expert advice on chemicals and water treatment solutions.
- Conducted in-depth water testing and educated customers on chemical balancing.
- Managed POS (iSeries) transactions, cash handling, and telemarketing sales follow-ups.
- Demonstrated product features to support informed purchasing decisions.
- Developed key customer relationships to increase sales.
- Sole polyglot on the sales floor. Fluent in English and Spanish, proficient in Italian and Portuguese- helped bridge communication gaps and attract a broader customer base by assisting non-English-speaking clients other staff couldn't support
Restaurant Hostess
Mannino's Italian Kitchen and Lounge
Commack
09.2024 - 07.2025
- Greeted guests, managed reservations, and ensured a smooth front-of-house experience in a high-volume fine dining setting.
- I assisted servers during peak hours by bussing tables and running food, maintaining an efficient workflow.
- Handled phone inquiries, coordinated take-out orders, and utilized digital reservation systems such as OpenTable.
- Maintained cleanliness and organization of the front entrance and waiting area.
- Acted as a receptionist and assistant to the restaurant owner- managed vendor appointments, scheduled interviews for potential hires, and handled administrative tasks and paperwork behind the scenes.
Private Nanny
Private Family Client
Islip
01.2022 - 10.2024
- Communicated regularly with parents about children's progress and daily experiences.
- Implemented routines that promoted positive behavior and emotional well-being.
- Assisted with homework and provided academic support in various subjects.
- Maintained a clean, organized, and stimulating environment for optimal learning.
- Maintained a safe, healthy, and nurturing environment for the children in their home.
- Provided supervision and guidance to ensure the safety of children in all situations.
Restaurant Team Member
Don Quijote Restaurant
Patchogue
01.2022 - 08.2024
- I rotated between multiple roles, including hostess, busser, food runner, server, and barback, to support smooth and efficient restaurant operations.
- Managed front-of-house duties by greeting guests, coordinating seating, managing waitlists, and handling takeout orders during peak rush hours.
- Served food and beverages to guests in a fast-paced, high-volume environment while maintaining excellent customer service.
- Mixed and served alcoholic beverages behind the bar, restocked supplies, prepped garnishes, cleaned glassware, and supported bartenders during busy shifts.
- I ran food from the kitchen to the tables, assisted with table maintenance, and ensured the timely delivery of meals.
- Packed and organized takeout orders confirmed accuracy, and coordinated customer pickup and delivery orders.
- Adapted quickly to changing needs, often performing multiple roles simultaneously, and became a go-to team member for high-pressure service shifts.
Education
High School Diploma -
Sachem East High School
Coram, NY06-2023
Associate of Arts - Foreign Languages And Literatures
Suffolk County Community College
Selden, NYSkills
- Customer service and guest relations
- Multi-tasking in fast-paced environments
- Multilingual communication (English, Spanish, Italian, Portuguese)
- Phone etiquette and appointment scheduling
- POS system handling (Almond and IBM iSeries)
- Cash handling and management
- Food running and bussing
- Takeout order packaging and coordination
- Barback support and basic drink prep
- Telemarketing and product upselling
- Menu knowledge and upselling specials
- Opentable
- Fast learner, team player, and adaptable
- Reception and administrative support for management
Certification
Drivers license
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional
Portuguese
Professional
Papiamento
Limited
French
Elementary
Haitian Creole
Elementary
References
References available upon request.
Timeline
Restaurant Hostess
Mannino's Italian Kitchen and Lounge
09.2024 - 07.2025
Sales Representative
Island Recreational
03.2024 - Current
Private Nanny
Private Family Client
01.2022 - 10.2024
Restaurant Team Member
Don Quijote Restaurant
01.2022 - 08.2024
High School Diploma -
Sachem East High School
Associate of Arts - Foreign Languages And Literatures
Suffolk County Community College
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