Annamarie Benavidez
Indio,CA
Summary
Dedicated Customer Service professional with Knowledge of service delivery and proven multitasking abilities . Committed and Hardworking Individual who enjoys a challenge. Strong communication skills and leader ship skills . Self-Motivated seeking a position that can provide a steady growth and Learning Opportunity .
Overview
7
7
years of professional experience
Work History
Outreach Coordinator
Burrtec Waste & Recycling
Palm Desert, CA
10.2023 - Current
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Participated in community events to promote services and engage with public.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Provide logistical account support to help determine if customers are meeting waste diversion goals and identifies business training needs.
- Prepare and maintain accurate records and reports for non-compliant accounts
- Evaluate waste streams in order to identify opportunities to increase waste diversion and/or services.
Coordinates recycling programs for achievement of waste diversion goals. - Maintain waste diversion reporting for Municipal contract compliance.
Conducts off site business visits to perform waste audits, inspections and surveys on commercial, multi-family and residential accounts. - Prepare real time data entry into excel spreadsheet and other databases.
- Conduct or assist in conducting preliminary surveys and preparing audit programs.
Assists in preforming various audits assignments or special audit projects.
Submit formal written reports as requested on the results of assigned audits and special projects
Auditing and collecting raw data for municipal contract compliance. - Contacting customers by phone, email and in person.
- Educate Customers on recycling state regulations.
Data Analyst
Burrtec Waste & Recycling
02.2022 - 10.2023
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Searched, extracted and interpreted information to determine correct input procedure.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Sent completed entries for evaluation and final approval.
- Compliance- Exemption forms given to me by District Environmental Coordinator for cities 29 Palms, Cathedral City, Coachella, Indian Wells, Indio, La Quinta, Palm Desert, Rancho Mirage, Riverside County, Salton City, Southern Coachella CSD, Yucca Valley. Forms are reviewed once completed codes are updated on ACS/Master to keep track of forms, Each form is scanned to Management and cities for approval. Once approved I receive them back I change each code manually ACS/Master depending on if approved or denied organize each form in city binders.
- Recyclist program tracking
- ODBC Master Reports- 29 palms, Cathedral City, Coachella, Indian Wells, Salton City, Southern Coachella, Yucca Valley, Riverside County.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Burrtec Waste & Recycling
05.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Front Desk Receptionist
Embassy Suites By Hilton
01.2018 - 05.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Barista/Server
Courtyard By Marriott
01.2017 - 01.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Amistad High School
Indio, CA06.2018
Skills
- Multitasking abilities
- Conflict Resolution
- Ability to Work Under Pressure
- Flexible & Adaptable
- Customer Service Skills
- Verbal and Written Communication
- Team-Oriented and Cooperative
- Decision Making
- Reliable and Responsible
- Active Listening
- Friendliness
- Personal Skills
- Creativity
- Strong presentation, networking, time management and interpersonal skills
Timeline
Outreach Coordinator
Burrtec Waste & Recycling
10.2023 - Current
Data Analyst
Burrtec Waste & Recycling
02.2022 - 10.2023
Customer Service Representative
Burrtec Waste & Recycling
05.2019 - 02.2022
Front Desk Receptionist
Embassy Suites By Hilton
01.2018 - 05.2019
Barista/Server
Courtyard By Marriott
01.2017 - 01.2018
High School Diploma -
Amistad High School