Anna Marie Castillo

• Executed blood sample collection utilizing venipuncture and capillary techniques.
• Managed accurate patient record maintenance within electronic health systems.
• Monitored adherence to safety protocols and infection control measures.
• Instructed patients on sample collection procedures and provided comprehensive aftercare guidance.
• Facilitated training sessions for new phlebotomists on best practices and techniques.
• Executed labeling of transfer tubes and adhered to precise protocols for specimen handling and storage during transport.
• Executed centrifugation of blood samples in accordance with established clinical protocols.
• Demonstrated exceptional composure and professionalism in high-pressure situations during peak hours and emergency scenarios.
• Managed inventory of phlebotomy cart, ensuring all necessary supplies were readily available.
• Enhanced patient comfort by expertly performing blood sample collections through venipuncture and capillary puncture techniques.
• Executed preparation of samples for centrifugation, ensuring optimal aliquoting and preservation of sample integrity.
• Oversaw operations in outpatient areas, emergency department, and small facilities such as nursing homes.
• Assisted in ordering supplies for laboratory operations. Conducted micro PCR testing to support research initiatives. Aided in laboratory setups to ensure efficient workflow.
• Assisted in various departments while working PRN, accumulating over 40 hours of service. Supported supervisors by covering shifts across multiple areas and tasks.
• Assisted with all Emergency Department codes when called.

• Facilitated patient appointment scheduling and inquiries to optimize service efficiency.
• Executed insurance verification and pre-authorization processes to ensure patient eligibility.
• Oversaw management of patient records utilizing electronic health record systems to guarantee data integrity.
• Delivered exceptional customer service by promptly and effectively resolving patient issues.
• Instructed patients on laboratory procedures to improve comprehension of available services.
• Validated insurance eligibility and coverage for patients to ensure access to necessary services.
• Addressed sensitive patient concerns with professionalism and empathy, enhancing trust within the clinic.
• Facilitated collaboration with healthcare providers to enhance communication and optimize patient care workflows.
• Facilitated patient collection across all age groups, from infants to geriatrics.
• Executed centrifugation of specimens and generated manifest for distribution.

Assisted MLT/MLS in patient sample collection from inpatient units and the emergency department. Collected swabs and conducted point-of-care testing for RSV, COVID, flu, and strep A/B. Ordered tests through the Epic system and verified lab results for point-of-care tests. Conducted urine HCG screenings. Plated various specimens onto media and inoculated thiol and different broths. Prepared manifests for courier pickups. I also help with code in the emergency department.

Performed laboratory collections in a high-volume endocrinology office. Ordered, collected, and processed specimens daily. Obtained samples through direct venipuncture. Experienced in working with adults, infants, and adolescents. Managed supply orders and maintained inventory levels. Currently working full-time from 8:30 to 5:30, seeking part-time opportunities.

• Collected and processed urine, stool and blood specimens. Checked in patient using their insurance and demographic information. Submitted all specimens through couriers. Answered a multiple phone system and ordered and floated to multiple draw stations

• Started here as a donor floor technician. Where I was responsible for monitoring donors, setting up donors to the plasmapheresis matches. I worked my way up to learning all areas and then to become the Donor Floor Supervisor. Left for other opportunities.