Vanessa Anaya Valenzuela
Phoenix,AZ
Summary
Adept at enhancing patient experiences and streamlining specimen handling, I leveraged my venipuncture expertise and compassionate communication at St.Joseph's Hospital to elevate care standards. My proficiency in HIPAA compliance and medical records management, coupled with a knack for efficient office administration, significantly improved laboratory and front desk operations.
Overview
4
4
years of professional experience
Work History
Phlebotomist PRN
St.Joseph's Hospital
12.2023 - 08.2024
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Phlebotomist Technician
Dr.Goel Office
08.2023 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Enhanced patient experience by performing blood draws quickly and efficiently.
Receptionist
Clinica La Familia
07.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Phlebotomist -
PIMA Medical Institute
Phoenix, AZ05.2023
Cesar Chavez High School
Laveen, AZ05.2021
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Data Entry
- Paperwork Processing
- Medical Records Management
- Staff Management
- Medical office administration
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Scheduling appointments
- Office Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist PRN
St.Joseph's Hospital
12.2023 - 08.2024
Phlebotomist Technician
Dr.Goel Office
08.2023 - 11.2023
Receptionist
Clinica La Familia
07.2020 - 08.2022
Phlebotomist -
PIMA Medical Institute
Cesar Chavez High School
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