Annamarie Figueroa
Salt Lake City,UT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Cascades at River Walk
10.2023 - 09.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
Front Desk Agent
Element Hotel
04.2023 - 09.2023
- Greet guest in an efficient and courteous manner, receives and delivers all incoming and outgoing mail and packages, helps checks guests in and out of their rooms distributes room keys, answers questions and processes payments for hotel services, answering all calls and directing as needed, and scheduling meetings, and coordinating office activities
Sales Associate
Holiday Stationstores
08.2022 - 03.2023
- Welcoming customers with a warm and friendly gesture, maintaining floor appearance, directing customers to goods and operating cash registers
- Ensuring the company was making more sales and we're attentive to customers need for products
Customer Service Representative
Varo Bank
02.2020 - 07.2022
- Worked with clients who had complaints, or required information about services
- Handled customer questions about things like opening accounts, helping with advance applications and credit cards
- Handled customers delicate information and account changes
- In addition to helping customers navigate self service
Education
High school diploma -
Horizonte Instr & Trn Center
Salt Lake City, UT06.2018
Skills
- Guest Services
- Customer Service
- Front Desk
- Microsoft Word
- Phone Etiquette
- Cleaning Experience
- Host/Hostess
- Cash Handling
- Upselling
- Communication Skills
- Cashiering
- Administrative Experience
- Serving Experience
- Typing
- Merchandising
- Microsoft Office
- Food Preparation
- POS
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Cascades at River Walk
10.2023 - 09.2024
Front Desk Agent
Element Hotel
04.2023 - 09.2023
Sales Associate
Holiday Stationstores
08.2022 - 03.2023
Customer Service Representative
Varo Bank
02.2020 - 07.2022
High school diploma -
Horizonte Instr & Trn Center
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