Annamarie Paskiewicz

Bainbridge,NY

Summary

Dynamic and goal-oriented professional with a proven track record at Seers Tri Town Builders, excelling in client support and appointment management. Leveraged CRM software to enhance scheduling efficiency, reducing cancellations significantly. Recognized for exceptional teamwork and problem-solving skills, consistently delivering outstanding customer experiences and driving retention.

Professional in client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Reliable team player who adapts to dynamic environments and prioritizes results through effective collaboration and problem-solving.

Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.

Overview

years of professional experience

Work History

Sales Associate /Service Appointment Coordinator

Seers Tri Town Builders

Howard Beach, NY

05.2015 - 11.2025

Acted as first point of contact and set appointments for prospective clients.
Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Scheduled and confirmed appointments and meetings for senior management team.
Increased appointment setting success by developing targeted call lists based on potential client needs.
Scheduled office meetings and client appointments for staff teams.
Assisted customers in product selection, ensuring a personalized shopping experience.
Scheduled appointments for sales team, optimizing calendar management and resource allocation.
Conducted follow-up calls to confirm appointments, enhancing client engagement and retention.

Customer Service Representative

Elite Limousine

Long Island City, NY

03.1998 - 12.2015

Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
Managed scheduling and dispatching of vehicles to optimize service delivery.
Coordinated with drivers to ensure timely arrivals and departures for clients.
Trained new staff on company policies and customer service best practices.
Resolved customer inquiries efficiently, ensuring high satisfaction levels and retention rates.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Followed up with customers about resolved issues to maintain high standards of customer service.

Education

John Adams High School

Ozone Park, NY

06-1987

Skills

Client support
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength

Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Listening skills

Timeline