Anescia Nickson
Cleveland,OH
Summary
Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Appointment Center Patient Service Specialist ll
Cleveland Clinic
Cleveland, US
09.2023 - Current
- Professionally investigates, triages, and resolves patient issues
- Performs patient registration, pre-visit, insurance verification, scheduling
QA Coordinator
CHN Housing Partners
Cleveland, US
10.2021 - 06.2023
- Determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering
- Approve applications for rental assistance
- Assist Manager with daily tasks within our team
Customer Care Specialist II
Cardinal Health
Twinsburg, US
02.2020 - 10.2021
- Answer incoming phone calls from customers, caregivers, and applicable referral sources
- Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
- Respond to customer questions and problems
- Follow up on refused orders and orders that are returned without notification with customers and referrals
- Process returns or exchange of product
- Contact customers to inform them of additional information or payment needed
Customer Care Specialist
Honeywell
Cleveland, US
01.2017 - 01.2020
- Place orders in SAP for thermostat and lighting parts for big name companies such as Lowe's, Home Depot and etc
Customer Care Representative
CVS Caremark/SilverScript PDP
Solon, US
02.2016 - 01.2017
- Assist members with their pharmacy benefit plans
- Take inbound calls and answer questions regarding prescription insurance and medication coverage
Hospitality Associate
Cleveland Clinic
Cleveland, US
09.2014 - 01.2016
- Responsible for cross checking the accuracy of customers' orders and serving food to customers
- Operates cash register and processes transactions providing accurate change and educating customers on sells and discounts
- Stocks merchandise using rotation techniques to reduce waste
- Participates in cleaning projects, using appropriate chemicals and procedures to ensure a clean environment free from cross contamination
- Provides excellent customer service
Education
Associate of Applied Science - HEALTH SERVICES
Bryant & Stratton College
02.2025
Diploma -
South High School
Cleveland, OH01.2001
Skills
- Client Support
- Proficient in Microsoft Applications
- SAP Proficiency
- Team Leadership
- Proficient Typist
- Excel Proficiency
- Proficient in Microsoft Word
- Client Assistance
- Oracle Database Management
- Medicare Knowledge
- Healthcare Vocabulary
- Salesforce Proficiency
- Workday Proficiency
- HIPAA Compliance Knowledge
- Analytical Thinking
- Effective Communication
- Remote Desktop Administration
- Fundamentals of Medical Records
- Data Gathering
- Cash Management
- Epic Management
- ICD Coding Expertise
- Live Chat Assistance
- Proficient in Microsoft Office
- Sales Expertise
- Strong Organizational Skills
- Proficient in Microsoft Outlook
- Order Processing System
- Insurance Eligibility Verification
- Healthcare Administrative Experience
- Electronic Medical Records Management
- Office Management Experience
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 05/01/21
- Customer service, Proficient, 07/01/21
- Protecting patient privacy, Proficient, 07/01/23
Timeline
Appointment Center Patient Service Specialist ll
Cleveland Clinic
09.2023 - Current
QA Coordinator
CHN Housing Partners
10.2021 - 06.2023
Customer Care Specialist II
Cardinal Health
02.2020 - 10.2021
Customer Care Specialist
Honeywell
01.2017 - 01.2020
Customer Care Representative
CVS Caremark/SilverScript PDP
02.2016 - 01.2017
Hospitality Associate
Cleveland Clinic
09.2014 - 01.2016
Associate of Applied Science - HEALTH SERVICES
Bryant & Stratton College
Diploma -
South High School