Anna Marie Waterman
219 W Thistle Pl Beverly Hills ,Fla
Summary
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
St Thomas The Apostle Rectory Palmer MA
- Maintained cleanliness and organization of rectory facilities to ensure welcoming environment for parishioners.
- Performed routine cleaning tasks, including dusting, vacuuming, and sanitizing surfaces effectively.
- Assisted in preparing spaces for events, ensuring all areas met cleanliness standards before gatherings.
- Managed inventory of cleaning supplies, ensuring availability and proper storage of materials used.
Order Taker
US Leader Restraunts
Dunnellon, FL
05.2022 - Current
- Processed customer orders efficiently using point-of-sale systems.
- Communicated menu options and specials to enhance customer experience.
- Maintained cleanliness and organization of service areas to ensure compliance with health standards.
- Collaborated with kitchen staff to streamline order preparation and delivery.
- Handled customer inquiries and resolved issues promptly to improve satisfaction.
- Assisted in training new staff on order-taking procedures and customer service best practices.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Adapted quickly to peak hours, maintaining high service quality under pressure.
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Achieved timely fulfillment of orders by consistently meeting established deadlines.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Described menu items in detail and educated customers about meal options.
- Consistently met or exceeded performance goals related to order volume, accuracy, and timeliness.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Resolved order discrepancies by conducting thorough investigations and implementing appropriate corrective actions.
- Streamlined order processing for increased efficiency by maintaining an organized and updated database.
- Actively participated in regular training sessions to stay up-to-date on industry trends, company policies, and best practices for efficient order taking.
- Suggested upgrades and additional items to meet upselling goals.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
Sandwich Artist Store Manager
TW Subway Chicopee MA
Chicopee, MA
08.1998 - 07.2018
Sandwich Maker Store Manager Subway
Same Springfield MA
Palmer, MA
08.2011 - 09.2014
- Assembled sandwiches according to customer specifications and menu standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team members to optimize sandwich preparation efficiency during peak hours.
- Assisted in inventory management by restocking ingredients and supplies as needed.
Crew Member ShiftManager
Burger King Palmer MA
Palmer, MA
06.1999 - 07.2000
Education
High School Diploma -
Stonewall Jackson Senior High
Manassas, VA06.1969
Skills
I cleaned a 20 room house for our parish priest Planned and prepared meals for monthly deanary meetings Planned and prepared a fairwell for Bonds Ville Catholic Church due to closed Also planned and the first annual open house and welcome of the new priest to the parish of St Thomas the Apostle in Palmer MA Which in I worked at from July 1999 to June 2021
Timeline
Order Taker
US Leader Restraunts
05.2022 - Current
Sandwich Maker Store Manager Subway
Same Springfield MA
08.2011 - 09.2014
Crew Member ShiftManager
Burger King Palmer MA
06.1999 - 07.2000
Sandwich Artist Store Manager
TW Subway Chicopee MA
08.1998 - 07.2018
Housekeeper
St Thomas The Apostle Rectory Palmer MA
High School Diploma -
Stonewall Jackson Senior High