AnnA Merritt Hauser
Raleigh,NC
Summary
Outstanding time management and organizational abilities. Proven capabilities to communicate effectively with diverse spectrum of customers and utilize team orientation with interpersonal strengths to contribute to positive and productive work environments. Demonstrate aptness to plan, launch, and optimize operational standards as well as team organization. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Goal oriented with years of experience and demonstrated track record of success.
Overview
4
4
years of professional experience
Work History
Managed Service Operations Analyst
FIS
Raleigh, NC
04.2024 - Current
- Provided elegant functions for our financial systems using in-depth understanding of financial concepts.
- Acquired new technical knowledge and applied it to enhance application functionality.
- Streamlined trade clearance and allocations for futures and options through seamless collaboration with various exchanges and clearing brokers.
- Communicating with other operational teams to resolve and settle margins and trade breaks
- Utilized advanced analytical skills to identify and rectify trade and position discrepancies by conducting thorough calculations of pnl and unrealized pnl
- Collaborate with relationship managers, business development, Daily Support teams, QA teams, Operations teams, and even direct clients.
- Participates in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results.
- Follows change management process regarding change deployment.
- Monitored lifecycle events including first notice, last trading dates, exercise and assignments, deliveries, open interests, and more
- Implemented measures to ensure regulatory compliance for both client and exchange.
- Performed queries and reconciled trades pending in or pending out.
Leasing Specialist
Greystar Property Management
Raleigh, NC
01.2022 - 04.2023
- Successfully perform a range of sales-related duties in the rental industry including prospect evaluation and qualification procedures. Expertly conduct property tours while efficiently handling application processing & credit screening tasks prior to lease preparation.
- Executed internet marketing strategies on various platforms such as Facebook, e-mail, and social media websites to increase community traffic.
- Consistently engage the company's target market by posting engaging text, videos, and images on social media platforms.
- Optimized boosted posts to maximize engagement on multiple social media platforms.
- Developed and maintained a strong social media following while actively engaging with our target audience through content posts, photos, videos, comments, and replies.
- Took initiative in maintaining ongoing relationships with prospects and new tenants to confirm contentment by using a variety of channels including email, thank-you notes, cards, phone calls.
Duke University Sports Nutrition Intern
01.2020 - 03.2020
- Prepared nutrition education materials for NCAA Division I student athletes
- Participated in nutrition education activities in various settings
- Experience understanding food service operations necessary to manage a collegiate Fueling Station.
Administrative Assistant
Burns, Day, & Presnell, P.A.
08.2021 - 01.2022
- Organized and maintained court documents and case files
- Managed the organization and recording of legal paperwork at the courthouse
- Contributed to positive front office customer experience by handling phone calls and welcoming clients.
Education
B.S. Diet and Nutrition - Dietetics
Meredith College
12.2021
Skills
- SLA management
- Business Analysis
- Software troubleshooting
- Workflow Optimization
- Operational Efficiency
- Leasing and sales
- Social Media Marketing
- Application processing
- Building rapport
- Highly Reliable
- Relationship Management
- Cross-Functional Teamwork
- Social Media Marketing
- Collaboration
- Event Planning
Timeline
Managed Service Operations Analyst
FIS
04.2024 - Current
Leasing Specialist
Greystar Property Management
01.2022 - 04.2023
Administrative Assistant
Burns, Day, & Presnell, P.A.
08.2021 - 01.2022
Duke University Sports Nutrition Intern
01.2020 - 03.2020
B.S. Diet and Nutrition - Dietetics
Meredith College