Anna Moreland
Buffalo,NY
Summary
Rehab Operations Supervisor and Licensed Physical Therapist Assistant with over 9 years of experience supporting rehabilitation services, adaptive equipment programs, operational initiatives, and interdisciplinary teams. Bachelor’s degree in Healthcare Administration with expertise in process improvement, project management, staff development, and service delivery. Known for building collaborative relationships, improving operational efficiency, and supporting high-quality care outcomes. Highly reliable, adaptable, and committed to fostering collaborative work environment. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rehab Operations Supervisor
People Inc.
06.2023 - Current
- Oversee rehabilitation operations supporting residential and community-based programs.
- Supervise and support rehabilitation staff while fostering collaboration across departments.
- Develop and implement operational processes that improve efficiency, accountability, and service delivery.
- Develop policies, procedures, training materials, and departmental resources.
- Participate in organizational initiatives focused on quality improvement and operational excellence.
- Serve as a resource to leadership regarding rehabilitation operations and adaptive equipment needs.
Rehab Coordinator
People Inc.
09.2019 - 06.2023
- Coordinate hospital discharge planning and safe transitions of care.
- Lead inventory management, equipment tracking, preventative maintenance, and compliance initiatives.
- Coordinate adaptive equipment services including lifts, slings, mobility devices, positioning systems, and specialty equipment.
- Utilized Microsoft Suite programs to create inventory tracking and staff trainings.
Physical Therapist Assistant
People Inc.
07.2016 - 09.2019
- Provided rehabilitative services for individuals with developmental and neurological disabilities.
- Ensured patient-centered safe and effective treatments following the patient’s plan of care.
- Maintained timely and accurate documentation to support effective communication, regulatory compliance, and continuity of care.
- Worked with specialized adaptive equipment such as gait trainers and mechanical lifts to help patients regain their strength and independence, and achieve their goals.
- Collaborated with interdisciplinary teams to support individualized care plans.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
10-2025
Associate in Applied Science - Physical Therapist Assistant
Villa Maria College
05-2016
Skills
- Operations management
- Performance monitoring
- Team leadership and collaboration
- Change management
- Customer service
- Workflow planning
- Inventory management
- Cross-functional collaboration
- Administration and operations
Certification
- Licensed Physical Therapist Assistant
- CPR/AED Certified
Key Achievements
- Developed tracking systems that improved organizational accountability.
- Coordinated initiatives spanning multiple locations and departments.
- Improved communication and workflow processes through standardized procedures.
- Successfully managed complex operational projects involving numerous stakeholders.
Timeline
Rehab Operations Supervisor
People Inc.
06.2023 - Current
Rehab Coordinator
People Inc.
09.2019 - 06.2023
Physical Therapist Assistant
People Inc.
07.2016 - 09.2019
Associate in Applied Science - Physical Therapist Assistant
Villa Maria College
Bachelor of Science - Healthcare Administration
Purdue University Global