ANNA QUATTRO
Williamsville
Summary
Dedicated and detail-oriented healthcare administration professional with 3 years of experience in managing operations and enhancing patient services. Seeking to leverage expertise in healthcare administration and strategic planning to improve operational efficiency and patient outcomes. Committed to fostering a collaborative environment and implementing innovative solutions to support healthcare delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Patient Coordinator
Res Physical Medicine & Rehab
Cheektowaga, NY
08.2025 - Current
- Coordinated patient intake processes, ensuring accurate documentation and efficient scheduling.
- Managed communication between patients and medical staff, enhancing overall patient experience.
- Developed and maintained electronic health record systems for streamlined patient information access.
- Trained new staff on patient coordination protocols, improving team efficiency and service delivery.
- Oversaw appointment scheduling systems, optimizing resource allocation and reducing wait times.
Head Coach and General Manager Women’s Hockey
Niagara University
06.2022 - Current
- Lead and manage the ACHA Women’s Hockey Program, overseeing 56-60 athletes within our ACHA D1 and ACHA D2 Women’s Hockey Teams
- Design and implement training programs to enhance players skills, fitness levels and performance
- Recruit talent globally, evaluating athletes’ potential and fostering a diverse and inclusive team environment.
- Develop and manage budgets for two university hockey teams, ensuring efficient allocation of resources.
- Plan travel logistics, including bus schedules, hotel arrangements and meal arrangements for both teams.
- Coordinate practice schedules and manage team bench during games.
Customer Care Advocate
Univera Healthcare
06.2020 - 06.2022
- Deliver exceptional customer service through a call center environment to Medicare Clientele, handling inquiries and resolving issues efficiently.
- Processed claims and provided comprehensive support, demonstrating strong communication skills and problem-solving skills.
Assistant Manager
Tim Horton’s 7860 Transit Road Dba
09.2018 - 06.2020
- Delegated tasks
- Ran shifts using a positioning charts
- Set Team goals and made action plans
- Food orders
- Inventory
- Evaluate food cost, paper cost
- Payroll
- Scheduling
- Resolved customer complaints
- Cash Handling/Deposits
- Prepared end of day reports
- Took, prepared and expedited orders
- Followed and enforced all company policies
- Interviewing new hire candidates
- Trained New Hires
Receptionist
WellNow Urgent Care
02.2018 - 09.2018
- Answer patient phone calls and answer questions
- Obtain patient information and verify insurance
- Collect patient copayments
- Schedule patient appointments
Education
B.S. - Healthcare Administration
Bryant & Stratton College
04-2021
B.S. - Biology Major
Buffalo State College
05-2018
High School - undefined
PEAC School for Elite Athletes
01-2012
Skills
- USA Hockey Level 4 Coach
- NASM Certified Personal Trainer Certification
- Program Development and implementation
- Team management and Leadership
- Strong Communication and Interpersonal skills
- Motivational Techniques and Client Engagement
- Act as a team player, possess excellent communication skills, possess strong time management and multi-tasking abilities
- Quick learner, able to apply the knowledge gained effectively and across multiple situations
- Insurance verification
- Appointment setting
- Customer service
- Attention to detail
- Multitasking
Certification
NASM CPT
USA Hockey Level 4 Coach
Timeline
New Patient Coordinator
Res Physical Medicine & Rehab
08.2025 - Current
Head Coach and General Manager Women’s Hockey
Niagara University
06.2022 - Current
Customer Care Advocate
Univera Healthcare
06.2020 - 06.2022
Assistant Manager
Tim Horton’s 7860 Transit Road Dba
09.2018 - 06.2020
Receptionist
WellNow Urgent Care
02.2018 - 09.2018
B.S. - Biology Major
Buffalo State College
High School - undefined
PEAC School for Elite Athletes
B.S. - Healthcare Administration
Bryant & Stratton College