Anna Rose Eguia
Daly City,CA
Summary
Dedicated Certified Nursing Assistant with proven expertise in Alzheimer's care and HIPAA compliance, honed for over 5 years in a skilled nursing facility. Excelled in providing compassionate, patient-focused care, significantly reducing fall incidents through effective safety measures. A reliable team player, adept at enhancing team efficiency and patient independence, showcasing adaptability across healthcare and customer service roles.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
Pacifica Nursing and Rehab Center
09.2019 - Current
- Provided direct support to patients with dementia and chronic mental illness, addressing their physical and emotional needs.
- Assisted patient with behavioral disorders, enhancing their daily living skills.
- Provided compassionate and comprehensive patient care while working in a busy skilled nursing facility.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Experience Coordinator
Marshalls
10.2013 - 11.2019
- Monitored front-end team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Sales Associate
Marshalls
02.2012 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Certified Nursing Assistant
Providence Vocational School
189 School St, Daly City 9401410-2019
Bachelor of Science - Management Accounting
Saint Vincent's College
Dipolog City, Philippines03-2005
Skills
- Alzheimer's and dementia care
- HIPAA compliance
- Reliable team player
- Compassionate
- Safety precautions
- Patient-focused care
- Adaptable
Timeline
Certified Nursing Assistant
Pacifica Nursing and Rehab Center
09.2019 - Current
Customer Experience Coordinator
Marshalls
10.2013 - 11.2019
Sales Associate
Marshalls
02.2012 - 09.2013
No Degree - Certified Nursing Assistant
Providence Vocational School
Bachelor of Science - Management Accounting
Saint Vincent's College
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