Annashai Tillman
Fort Worth,TX
Summary
Dynamic transaction processing representative with a proven track record at Conduent Call Center, excelling in dispute resolution and transaction processing. Recognized for enhancing workflow efficiency and fostering teamwork, while maintaining client confidentiality and being attention to detail. I am committed to delivering exceptional customer service and improving operational processes.
Overview
3
3
years of professional experience
Work History
Transaction Processing Representative
Conduent Call Center
Remote
01.2023 - 05.2025
- Conducted thorough investigations into unusual or suspicious transactions, taking appropriate action as needed to mitigate risk exposure for clients and the company alike.
- Managed high volumes of daily transactions, ensuring timely completion without compromising quality or accuracy.
- Streamlined transaction workflows by identifying inefficiencies and implementing process improvements.
- Supported team members by sharing best practices for efficient and accurate transaction processing techniques, fostering an environment of continuous improvement.
- Skilled in ensuring accurate patient records, submitting clean claims, and resolving insurance denials. Strong background in customer service and healthcare software systems. Proven ability to work independently in fast-paced environments and maintain compliance with HIPAA regulations.
Clerk
Quicktrip
Fort Worth
04.2022 - 12.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Maintained clean and organized checkout area to improve workflow efficiency.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels at the register, ensuring stock availability for customers.
- Implemented strategies to reduce wait times, contributing to a more streamlined checkout experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Certificate -
The College of Health Care Professions
TXSkills
- Banking
- Client confidentiality
- Payment processing
- Dispute resolution
- Transaction processing
- Data verification
- Multi-tasking
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Interpersonal skills
- Maintain accurate records
- Following up with customers
Timeline
Transaction Processing Representative
Conduent Call Center
01.2023 - 05.2025
Clerk
Quicktrip
04.2022 - 12.2023
Certificate -
The College of Health Care Professions