ANNASIA STANFORD
Newark,NJ
Summary
Resourceful BDC Agent known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, lead generation, and data analysis. Excel at communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members. Seasoned BDC Agent with relevant experience in automotive retailing and dealership management. Strengths lie in customer relationship building, lead generation, follow ups, and closing sales. Have fostered improvement in client satisfaction rates and contributed to revenue growth through strategic business development strategies. Possess strong communication skills, driven nature, and team-oriented approach to work.
Overview
5
5
years of professional experience
Work History
BDC Agent
OPEN ROAD HONDA
Woodbridge, NJ
05.2022 - 07.2024
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Generated reports that tracked sales performance metrics such as number of sales appointments booked per day, week, month.
- Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
Receptionist
STANFORDS ANGELS LLC
Woodbridge, NJ
09.2021 - 04.2023
- Greeted customers upon arrival and provided information on services offered.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Performed data entry of customer information into computer system.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Head Security Officer
Allied Universal Security Services
Newark, NJ
11.2021 - 02.2023
- Developed and implemented security policies and procedures to ensure safety of employees and visitors.
- Monitored the premises for any suspicious activities, breaches in security protocol or unauthorized access.
- Conducted regular inspections of all assigned areas to identify potential threats or hazards.
- Supervised a team of security guards and provided guidance on appropriate measures to take in emergency situations.
Sales Manager
BABYBREEZE
Newark, NJ
08.2019 - 01.2022
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Education
High School Diploma -
ORANGE HIGH SCHOOL
Orange, NJ06-2017
Some College (No Degree) -
Essex County College
Newark, NJSkills
- Organization
- CRM Software
- Negotiation
- Performance Tracking
- Goal-Oriented
- Appointment Setting
- Attention to Detail
- Active Listening
- Follow-up calls
- Sales Solicitation
- Customer Targeting
- Time Management
- Customer Service
- Script Reading
- Schedule appointments
- Phone Etiquette
- Call center experience
- Goal Setting
- Inbound Calls
- Reliability
- Problem-solving abilities
- Process payments
- Order Taking
- Team Leadership
- Teamwork and Collaboration
- Flexible Schedule
- Script use
Timeline
BDC Agent
OPEN ROAD HONDA
05.2022 - 07.2024
Head Security Officer
Allied Universal Security Services
11.2021 - 02.2023
Receptionist
STANFORDS ANGELS LLC
09.2021 - 04.2023
Sales Manager
BABYBREEZE
08.2019 - 01.2022
High School Diploma -
ORANGE HIGH SCHOOL
Some College (No Degree) -
Essex County College
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