Annastacia Gadson
Elgin,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Senior Escalations Representative
Wells Fargo
02.2022 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify issues, and process to complex transactions online.
- Creating cases to track customer feedback through enterprise complaints management platform.
- Contributed to team sales goals by upselling products and services to customers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Assistant Property Manager
The Keswick Apartments
03.2020 - 02.2021
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Claims Assistant
BlueCross BlueShield Of SC
12.2019 - 08.2020
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approval's
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
HR Administrative Assistant
Verizon Wireless
03.2018 - 11.2019
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
Sales Representative
T-Mobile
05.2016 - 03.2018
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Expanded customer base through cold calling, networking, and relationship building.
Administrative Assistant
Babcock Center
06.2010 - 08.2017
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Science - Human Resources Management
Midlands Technical College
West Columbia, SC07.2020
Skills
- Attendance record management
- Documents filing
- Restocking supplies
- Documentation and reporting
- Call Center Operations
- Analytical and Critical Thinking
- Team Engagement
- Customer Support
- Technical Troubleshooting
- Sales Support
- Client Relationship Building
Timeline
Senior Escalations Representative
Wells Fargo
02.2022 - Current
Assistant Property Manager
The Keswick Apartments
03.2020 - 02.2021
Claims Assistant
BlueCross BlueShield Of SC
12.2019 - 08.2020
HR Administrative Assistant
Verizon Wireless
03.2018 - 11.2019
Sales Representative
T-Mobile
05.2016 - 03.2018
Administrative Assistant
Babcock Center
06.2010 - 08.2017
Associate of Science - Human Resources Management
Midlands Technical College