Chas Wright
Phoenix,AZ
Summary
To obtain a position with an established company by providing hard work and job ethics with possibilities of inner company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Escalations Representative
Randstad USA
Tempe, AZ
06.2024 - 02.2025
- Company Overview: Wells Fargo contract assignment
- Support less experienced individuals in providing resolutions for client inquiries and complaints
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Provide subject matter expertise and interpretation of procedures to less experienced individuals
- Respond independently to complaints escalated at the highest level
- Interact with internal and external customers to resolve their issues
- Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team
- Wells Fargo contract assignment
Sr. Fraud & Claims Specialist
Randstad USA
Tempe, AZ
08.2023 - 04.2024
- Company Overview: Wells Fargo contract assignment
- Investigate debit and credit card claims utilizing various internal tools to determine the nature of claim being true fraud or validate authorized transactions.
- Process payments owed to cardholders if fraud was determined in investigation.
- If fraud was not determined, process denial letters to card holders for court documentations to explain reasoning for denial to claims.
- Wells Fargo contract assignment
Risk and Compliance Specialist
Uber
Phoenix, AZ
11.2021 - 07.2023
- Currently selected to be in the Career Development Program for Data Analytics.
- Started in Jira BGC and moved to National Audit for the SPOT Identity Team.
- Previous projects include National Audit, Sherlock QA, Global Audit and several short special projects needed on a day to day basis.
- Those projects include Texas Fake ID & GPS Fraud, EXIF Doc Fraud and Fake Doc Project.
Data Support Analyst - Customer Implementation & Support
Early Warning Services
Scottsdale, AZ
02.2019 - 10.2021
- Responsible for more complex financial support issues and longer term cases/projects.
- Identified root causes, and provide recommendations and certification changes with all Financial Institutes.
- Assist with Zelle and some Real-Time Payment Products.
- Respond and provide support of all customer incoming calls or email issues and ensure their resolution is within a reasonable time frame.
- Ensure company compliance with internal and external policies and procedures.
Sr Analyst
Bank of America
Chandler, AZ
06.2009 - 01.2019
- Documentation Gathering: Collect the required documentation and information needed for file underwriting.
- Review Docs. Clean and scrub files and prepare for underwriting.
- Partial Underwriting: Calculate income and underwrite declined files.
- Bank compliance: Review and audit Underwritten files prior to sending files to Dept of Justice.
- Conduct Appeals and Rebuttal meetings between Compliance and Underwriting partners based collected information via Excel Spreadsheets.
Mortgage Consultant-telesales (MLO)
Account Temps
Tempe, AZ
12.2008 - 04.2009
- Company Overview: Relationship management
- Develops and manages relationships with both external and internal customers.
- Sales: Market and sell Wells Fargo Home Mortgage products to customers using established inbound and outbound telesales techniques.
- Quality Assurance: Ensures loan salability by prospecting customers who meet loan qualifications standards and by correctly interpreting underwriting guidelines and policies.
- Central point of contact: Acts as the primary source of contact for rate quotes and locks, loan originations, and pipeline management.
- Relationship management
Senior Loan Officer
First National Mortgage Sources
Gilbert, AZ
03.2007 - 04.2008
- -Scrub files, pre-underwriting and pre-approvals.
- Sales: Market and sale First National Mortgage Sources loan products.
Financial Adviser
JPMorgan Chase Bank
Tempe, AZ
09.2004 - 03.2007
- Assist card members with account information.
- Help card members conduct balance transfers from other credit card accounts on to Chase accounts.
- Explain finance charges to card members and remove any fees that may have been bank error.
Call Center Agent
Fusion Marketing Partners
Scottsdale, AZ
10.2004 - 08.2005
- :Marketed New Century Mortgage’s Internet based loan submission generator via inbound and outbound telephone calls.
- Assisted brokers in bringing loan submissions to completion.
- Issued user names and passwords to brokers, processors and loan officers to access online system.
- Assisted brokers in completing online broker applications to become approved brokers with New Century Mortgage.
- Troubleshoot difficult loan scenarios.
Education
Associates Degree -
Straddford University
Vienna, VA, US08.2000
Skills
- Microsoft products
- SQL
- Query Builder
- Google Sheets
- Data Analytics
- Analytics
- Loan Officer Experience
- Microsoft SQL Server
- Underwriting
- Customer Relationship Management
- Business Analysis
- Relationship Management
- JavaScript
- MySQL
- Training & Development
- Test Cases
- Jira
- Team Management
- Accounting
- Microsoft Excel
- Microsoft Word
- Customer service
- Administrative experience
- Data analysis skills
- Account management
- Analysis skills
- Typing
- Windows
- Root cause analysis
- Data management
- Sales
- CRM software
- Quality assurance
- Documentation review
- DocuSign
- Salesforce
- Risk management
- Communication skills
- Computer skills
- Microsoft Office
- Web analytics
- Organizational skills
- Project management
- Business intelligence
Certification
- MLO
- Driver's License
- Certified Anti-Money Laundering Specialist
- Certified Fraud Examiner
Timeline
Senior Escalations Representative
Randstad USA
06.2024 - 02.2025
Sr. Fraud & Claims Specialist
Randstad USA
08.2023 - 04.2024
Risk and Compliance Specialist
Uber
11.2021 - 07.2023
Data Support Analyst - Customer Implementation & Support
Early Warning Services
02.2019 - 10.2021
Sr Analyst
Bank of America
06.2009 - 01.2019
Mortgage Consultant-telesales (MLO)
Account Temps
12.2008 - 04.2009
Senior Loan Officer
First National Mortgage Sources
03.2007 - 04.2008
Call Center Agent
Fusion Marketing Partners
10.2004 - 08.2005
Financial Adviser
JPMorgan Chase Bank
09.2004 - 03.2007
Associates Degree -
Straddford University