Annastancia Chiyanike
Federal Way,WA
Summary
Dynamic Client Services Manager with a proven track record at Creative Culture Advertising Agency, enhancing client relationships and retention through expert account management and exceptional communication. Spearheaded cross-functional teams, achieving project success and efficiency improvements. Excelled in problem-solving and multitasking, fostering long-term partnerships and driving service excellence.
Overview
4
4
years of professional experience
Work History
Client Services Manager
Creative Culture Advertising Agency
03.2020 - 09.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Developed a keen understanding of industry trends by participating in conferences and networking events which allowed me to provide better solutions for our clients.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
Education
High School Diploma -
Eveline Girls High
Zimbabwe11.1995
Skills
- Client Relationships
- Client Relationship Building
- Team Development
- Staff Training
- Customer Retention
- Account Management
- Client Retention
- Project Oversight
- Service initiatives support
- Report creation
- Client service delivery
- Project facilitation
- Team Leadership
- Computer Skills
- Brand Management
- Teamwork and Collaboration
- Positive Attitude
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Self Motivation
- Project Planning
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Interests
- Cooking
- Community Cleanup
- Food Tourism
- Adventure Travel
- Road Trips
- Fundraising Events
- Volunteer Work
Timeline
Client Services Manager
Creative Culture Advertising Agency
03.2020 - 09.2023
High School Diploma -
Eveline Girls High
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